BDC Service - Toyota Boston

Compensation: $40,000-$50,000+The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Company BenefitsPay and Recognition:

Weekly payPaid holidays & paid time offPaid trainingStock Awards(select management and front-line team member's eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities

WE'RE HIRING: BILINGUAL SERVICE BDC CALL AGENT - ENGLISH / SPANISHHerb Chambers Toyota of Boston | Part of Asbury Automotive GroupAt Asbury, our North Star is the Guest Experience. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focused on one vision: To Become The Most Guest-Centric Automotive Retailer.We don't just service cars. We build lifelong guest relationships across the entire ownership cycle. And we need a closer on the phones to help us do it.Are you great on the phone? Do you know how to turn "not now" into "see you tomorrow"? This is for you.This is NOT a sit-and-wait job. We want hungry, motivated, and competitive.

WHAT YOU'LL DO - You Will DRIVE The Guest ExperienceYou are the first voice of our North Star culture.

Own The Guest Journey: Handle a high volume of inbound and outbound calls with a guest-centric mindset - making every interaction simple, transparent, and exceptionalDrive Service Retention: Proactively schedule service appointments and fill the shop - re-engaging guests who haven't returned and keeping them in the Asbury familyFull-Cycle Ownership Support: Re-activate lost guests, follow up on missed appointments, declined services, and upcoming maintenance - delivering Clicklane-level convenience by phoneExecute With Operational Excellence: Hit and exceed daily and monthly KPIs for calls, contacts, and appointments setBuild Trust For Life: Build relationships in English & Spanish, creating exceptional experiences that reflect our Polaris - putting guest experience firstOne Team, One Compass: Partner directly with Service Advisors, Fixed Ops leadership, and Management to maximize retention, loyalty, and shop productivity

WHAT WE WANT - Powered By DRIVEFluent English & Spanish- RequiredConfident, energetic, and empathetic phone personalityCompetitive attitude with a passion to WIN and serveStrong listening skills - you hear what the guest needs, not just what they sayExcellent follow-up habits and accountability - you own your resultsComfortable in a fast-paced, high-volume, goal-driven environmentA true guest advocate with a service mindset - integrity in every conversationExperience is a plus but not required - we'll train the right person:BDC, Call Center, Sales, Hospitality, Customer Service, or Retail experience strongly preferredAutomotive Fixed Ops experience is a huge bonus

WHY ASBURY / HERB CHAMBERS TOYOTA OF BOSTON?At Herb Chambers Toyota of Boston, your performance matters and your growth is our priority.

We are redefining the traditional dealership model. As part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised auto retailers in the U.S., you get:

A culture that is fun, supportive, inclusive, and accountable - where team members thrive personally and professionallyCareer advancement opportunities within Asbury's 145+ dealerships nationwideInnovative technology and best practices that make your job easier and the guest experience betterCompetitive pay plan: Hourly + aggressive performance bonuses for appointments set & shownFull benefits: Medical, Dental, Vision, 401(k), PTO

Our DRIVE Values In Action:We live by our Compass every day- Dedication to our guests, Respect for every team member, Integrity in pricing and process, Value through transparency, and Excellence in execution.If you can turn hesitation into an appointment, keep guests coming back for life, and want to be part of the Most Guest-Centric Automotive Retailer in America...

Bilingual? Great on the phone? Competitive? Motivated?

APPLY TODAY. Come Ready To DRIVE.

Herb Chambers Toyota of Boston Boston, MAAsbury Automotive Group is an Equal Opportunity Employer.