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BDC Specialist

HPM Building Supply

Ballston Spa, NY

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JOB DETAILS
SKILLS
Business Development, Business Growth, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Data Quality, Establish Priorities, High School Diploma, Lead Generation, Marketing, Microsoft Office, Multitasking, Organizational Skills, Performance Analysis, Performance Metrics, Promotional Programs, Record Keeping, Sales, Sales Campaigns, Sales Support, Schedule Development, Service Delivery, Team Player, Telesales, Time Management, Trend Analysis
LOCATION
Ballston Spa, NY
POSTED
4 days ago
About the Role:

Are you someone who enjoys connecting with people, staying organized, and being part of a fast-moving team? We're looking for a BDC Specialist to help create a seamless and positive experience for our customers while supporting our sales teamand driving business growth.

The BDC Specialist is the primary point of contact for many of our customers-helping them get the information they need, scheduling appointments, and ensuring every interaction feels easy and professional. Organizational skills are essential for managing schedules, tracking leads, and maintaining detailed records. The specialist acts as a liaison between customers and internal departments, ensuring timely and accurate information flow to optimize service delivery.

Minimum Qualifications:
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Experience working in a Business Development Center or similar environment.
  • Experience in customer service, call centers, sales support, or similar roles
  • Strong communication skills-you're confident, clear, and professional
  • Comfortable using CRM systems and Microsoft Office
  • Highly organized with the ability to multitask and prioritize
  • A positive, team-oriented attitude with a focus on helping customers
  • Ability to analyze data or track performance metrics
Responsibilities:
  • Connect with customers via phone, email, and online channels
  • Respond to inquiries, generate leads, and qualify opportunities
  • Schedule appointments and coordinate with sales and service teams
  • Keep accurate, organized records in our CRM system
  • Follow up with customers to build relationships and encourage repeat business
  • Work closely with marketing and sales on campaigns and promotions
  • Help identify trends and opportunities to improve the customer experience
Compensation & Benefits
  • Competitive pay structure
  • Comprehensive health benefits, including medical, dental, vision, life insurance, and short- and long-term disability
  • Paid vacation
  • 401(k) with company match
  • Opportunities for growth and advancement

About the Company

H

HPM Building Supply

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