Ocean Edge Resort & Club is seeking an enthusiastic, hardworking, customer service-oriented seasonal Beach Manager to lead a team that will provide guests and members with exemplary beach service.
Compensation: $62,000.00
Position Summary: Our Beach Manager will be enthusiastic, hardworking, and customer service oriented. We expect our Beach Manager to lead a team that will provide guests and members with exemplary beach service: transporting and setting up beach chairs and umbrellas, assisting in beach fires, assisting with Kayak and Paddle board rentals, policing of boardwalk, proper take-down and storage of all beach equipment and being available to execute any other guest or management request.
Essential Functions:
• Monitor staffing levels and adjust levels as necessary with regards to scheduling. • Conduct formal training on the required job functions with new hires with a heavy focus on luxury Forbes standard hospitality. • Conduct ongoing training with existing staff and reviewing staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards. • Promote positive attitudes and respect toward facility and staff through personal example. • Enforce Ocean Edge resort's standards, policies and procedures with staff. • Supervise beach staff daily, monitoring rotations, lineups and break schedules. • Ensure high quality of cleanliness and maintenance for all beach areas and equipment. • Legibly document maintenance needs and submit to Club Manager and/or coordinate with the Engineering department. Contact Engineering and the Director for urgent repairs. • Monitor inventory of departmental supplies and request ordering of any supplies needed. • Be familiar with all resort services/features, local attractions/activities and membership types and passes to respond accurately to any member or resort guest inquiry. • Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps. • Notify the Club Manager of any problems or complaints in a timely manner. • Anticipate guests' needs, respond promptly and acknowledge all guests. • Always follow safety emergency procedures. • Observe and enforce all rules, regulations and procedures. • Exemplify the attributes outlined in job descriptions of those you supervise. • Ensures staff maintains complete knowledge of: • All membership types and their amenities including guest passes and beach passes. • Daily hotel guest list and VIPs in-house. • Scheduled group activities and location within hotel. • All hotel facilities and services. • Hours of operation of each outlet. • All equipment and services available for guests at beach. • All safety and sanitation regulations for beach. • Proper use of respective tools, equipment and supplies in the job functions. • Ensures completion of all opening and closing duties including appropriate paperwork as assigned following department procedures. • Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow employees.
Requisite Skills:
• Energetic and personable, our Beach Manager must have excellent customer service skills. • This position requires that you are professional, attentive, and friendly - ensuring that our guests and members have a memorable experience. • Be upbeat and friendly, have fun doing what you do; Use interpersonal and customer service skills to anticipate guests' every need. • Verbal communication skills - English language. • Ability to work well with the general public. • Ability to work well under pressure. • Experience working with the public in a guests service setting is preferred.
Physical Requirements:
• Ability to lift up to twenty-five (25) pounds. • Ability to stand throughout shift. • Bend, lift, kneel, squat, push, pull, walk up and down stairs and through sand.
Uniform Requirements:
• Closed toe shoes are acceptable. • Uniform shirt, shorts/skorts, and hat will be provided by Ocean Edge. • Team Members must maintain a neat and well-groomed appearance: • Clear or light natural nail polish. • Facial hair is not permitted. • Hair must be kept back or trimmed short. • Minimal jewelry.
Licenses or Certificates:
• None required
Working Environment:
• May be exposed to a variety of weather conditions including rain, wind, sun, and humidity. • Beach fires may expose the Beach Attendant to smoke, ash, and heat. • Extended periods of time spent in direct sun.