Beach Operations Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn''t just a place to work; it''s a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

What you will have an opportunity to do:

As the Beach Operations Supervisor, you will play a vital role in delivering exceptional beachfront experiences while supporting the daily operations of one of Southwest Florida's premier luxury beach resorts. You will supervise daily beach and tram operations, lead and develop frontline team members, and ensure guests receive safe, efficient, and personalized service from arrival to departure.

This is a hands-on leadership position responsible for maintaining operational excellence, enforcing safety standards, supporting environmental stewardship within Clam Pass, and creating memorable guest experiences in a fast-paced luxury resort environment.

Your Role

• Supervise the daily operation of the beach, tram transportation, and beachfront amenities.
• Lead, coach, motivate, and support Beach Attendants and Tram Drivers while maintaining high service standards.
• Assist with scheduling, daily assignments, and labor management to meet business demands.
• Ensure the proper setup, maintenance, cleanliness, and storage of beach chairs, umbrellas, cabanas, day beds, and recreational equipment.
• Monitor tram operations to ensure safe, timely, and efficient transportation between the resort and Clam Pass.
• Serve as a visible leader by actively assisting team members during busy periods and leading by example.
• Deliver exceptional guest service by anticipating needs, resolving concerns promptly, and creating memorable experiences.
• Ensure compliance with all resort policies, OSHA standards, Florida boating and beach safety regulations, and environmental guidelines.
• Conduct daily inspections of equipment, vehicles, facilities, and work areas to maintain safety and presentation standards.
• Assist with inventory management, equipment maintenance, and reporting operational needs.
• Train new team members and provide ongoing coaching to improve performance and service consistency.
• Complete opening and closing responsibilities, operational reports, and incident documentation as required.
• Coordinate with Engineering, Housekeeping, Security, Front Office, Food & Beverage, and other departments to ensure seamless operations.
• Support special events, group activities, VIP arrivals, and resort programming as needed.
• Promote a positive, team-oriented culture focused on accountability, professionalism, and luxury hospitality.

What are we looking for?

We are seeking an energetic, dependable, and guest-focused leader who enjoys working outdoors and thrives in a fast-paced luxury resort environment.

The ideal candidate possesses strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest service. They should be confident leading a team while remaining hands-on in daily operations and capable of making sound decisions under pressure.

Qualified candidates should have:

• Previous experience in hospitality, beach operations, recreation, pool operations, or a related service environment preferred.
• Strong leadership, coaching, and team development skills.
• Outstanding guest service and conflict resolution abilities.
• Excellent organizational and time management skills.
• Ability to multitask while maintaining attention to detail.
• Knowledge of safety procedures and risk management practices.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Ability to work outdoors in varying weather conditions and perform the physical demands of the position, including lifting up to 50 pounds and prolonged standing, walking, bending, and operating resort equipment.

Compensation:

$17

• $17

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.