Communication Skills, Customer Support/Service, Customer Training, Loyalty Programs, Maple, Meet Sales Quota, Personal Care, Product Demonstration, Retail, Sales, Sales Support, Up-Selling
About the Role
At Old Navy, we’re all about celebrating beauty in every form—and we’re looking for a Beauty Brand Associate who shares that passion. In this role, you’ll be a go-to expert on the sales floor, solving our customer’s styling and service needs by navigating Old Navy’s best-of beauty and personal care curation, offering personalized beauty recommendations, and creating a welcoming, inclusive shopping experience
What You'll Do
Greet every customer with enthusiasm and help customers find beauty products that suit them best
Stay current on Old Navy and 3rd Party featured brands, new arrivals, and beauty trends
Demonstrate product knowledge across all beauty and personal care categories
Support brand events, in-store demos, and seasonal promotions
Maintain clean, well-stocked, and visually appealing displays
Help meet daily sales goals through suggestive selling and upselling
Collaborate with team members to deliver an exceptional guest experience
Provide feedback on the beauty experience and how customers are responding
Promote loyalty by educating customers about our loyalty programs
Be accountable to personal goals which contribute to overall store goals and results.
Support sales floor, fitting room, cash wrap, back of house, based on business needs.
Who You Are
A love for beauty and a desire to help others feel confident
Strong communication and customer service skills
A team player who thrives in a fast-paced retail environment
Willingness to learn about new products and share that knowledge
Previous retail or beauty experience is a plus, but not required
Availability to work evenings, weekends, and holidays as needed
T
The Gap
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.