Job Title: Behavior Support Coordinator
Department: Animal Care
Reports To: Animal Care & Behavior Manager
FLSA Status: Non-exempt
Pay Rate: $16.00 Hourly
Summary
The Behavior Support Coordinator assists the Behavior Coordinator and Animal Care & Behavior Manager with administrative tasks including data entry, phone calls, and scheduling. Responsible for routinely reviewing files for accurate data, providing input on data trends related to behavior, and communicating with the appropriate teams to resolve discrepancies.
Essential Duties and Responsibilities include the following. Other duties may be assigned by the Animal Care Manager.
Provide post-adoption support to adopters via all communication channels.
Refer clients to partner organizations for behavioral consultations.
Provide excellent service to all clients and organizational stakeholders.
Complete client registrations for training classes; review related documents.
Monthly review of behavior data trends, including returns and support requests; collaborate with Animal Care & Behavior Manager on appropriate next steps.
Schedule volunteers with trainers for behavior and event handling classes.
Schedule staff with trainers for 1:1 or group behavior and handling sessions.
Bi-weekly review of current animals on campus to ensure behavioral follow ups are reflected and scheduled.
Data entry of volunteer forms into ShelterLuv database.
Data entry of behavioral notes into ShelterLuv database
Assist with set up and breakdown of public training classes.
Maintain accurate recordkeeping for all interactions with clients in database.
Keep inventory of supplies used/needed.
Maintain a clean and organized work environment.
Contribute to a workplace conducive to high employee morale and output, ensuring positive working relationships between clients, staff, and volunteers.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Working knowledge of animal shelter operations, preferred.
Understanding of common behaviors in dogs and cats, required.
Ability to speak in a public setting and engage the public, required.
Communicate via virtual channels (Zoom, Teams, FaceTime, GoToMeeting, etc.).
Must support the League’s mission, policies and practices.
Must be well versed in Windows OS, Microsoft Word, Outlook and Excel.
Ability to problem solve.
Experience working in a customer service setting, required.
Ability to work in a constantly changing team environment.
Ability to provide accurate information at all times.
Must be able to work weekends.
Ability to multitask, organize, perform detailed tasks efficiently and effectively.
Must adhere to the company’s dress code.
Bilingual, a plus.
Education and Experience
High School Diploma, GED, or higher
One year customer service experience required
Computer Skills
Working knowledge of publishing programs
Working knowledge of Microsoft Office
Working knowledge of ShelterLuv a plus
Working knowledge of Scheduling software (Setmore, Bookings, etc.)
Materials and Equipment Used
Computer, printer, copier, scanner
Telephone, cellular telephone
Cleaning and sanitizing chemicals
Wheeled Carts
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Consistently required to stand, move, and kneel or crouch.
Constantly required to talk, hear, and use hands for grasping, reaching and other operative tasks.
Frequently required to stand and sit.
Frequently required to bend neck and twist body.
Consistently required to lift an animate or stationary object of up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Exposure to bio-material while holding animals for exams and performing other tasks.
Frequent exposure to wet and/or humid conditions and moving mechanical parts.
Frequent exposure to animal related odors, fumes and airborne particles, and moderate heat.
The noise level in the work environment is usually moderate to loud.