Behavioral Health Crisis Intervention Specialist

Overview:

To direct, develop, implement and coordinate medically necessary treatment services within
Partnership’s Health Services for adults and children with behavioral health and/or substance use
disorder needs.

Responsibilities:

Performs risk assessments for members seeking access to behavioral health or SUD
services.
Collaborates and coordinates care as part of the multidisciplinary team to evaluate and
advocate for the medical, behavioral and psychosocial needs of the member while
promoting quality and cost-effective outcomes. Acts as a support/resource to the
Behavioral Health Access team and others within the organization for cases that are
within appropriate scope of practice.
Maintains a high level of clinical expertise. Is knowledgeable of current clinical
conditions, methods, medications, theoretical frameworks and interventions.
Utilizes best practices in delivery of behavioral health services in accordance with
professional and clinical guidelines.
Coordinates with behavioral health providers, psychiatrists, drug and alcohol counselors,
case managers, and other support staff to ensure continuum of care.
Reviews and processes Single Case Agreement requests in accordance with established
guidelines and workflows.
Monitors and responds to correspondence in behavioral health inbox in accordance with
established guidelines and workflows.
Maintains accurate and timely documentation, records, and case files in the Partnership
Case Management System for members in case management.
Attends and participates in multidisciplinary rounds, case conferences, and inter-agency
meetings and may lead these meetings when appropriate.
Participates in developing procedure and informational materials that support Partnership
services and benefits.
Conducts and contributes to special training for staff, professionals, public and private
agencies and others as identified.
Develops and maintains knowledge of community-based resources and organizations.
Aids members to connect with community-based organizations to support and enhance
wellness.
Communicates clearly and effectively through all mediums of communication with
members, providers, vendors, community partners, and Partnership employees.
Assists call center staff with enhancing the member experience, which may include
supporting access to care and ensuring closed loop referrals.
Performs other duties as assigned.

Qualifications:

 

Education and Experience	A Master’s Degree as a Clinical Social Worker or Master’s Degree that qualifies for licensure as Marriage and Family Therapist. Two (2) years of experience working as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor. Experience in the delivery of care and services that address social, psychological and physiological needs of individuals from diverse populations. Demonstrated skill in using evidence-based principles, methods and techniques to address mental health and substance use disorders across multiple care settings.
Special Skills, Licenses andCertifications	Possession of a current Licensed Clinical Social Worker (LCSW) License, Marriage and Family Therapist (LMFT) License, or Licensed Professional Clinical Counselor (LPCC) issued by the California State Board of Behavioral Science Examiners OR possession of successor licensure recognized as equivalent by the State of California. Considerable knowledge of prevention, treatment and rehabilitation techniques used in the identification and treatment of mental illness and emotional disorders. Federal, state and local laws, rules and regulations associated with mental health treatment and education programs. In depth understanding of the treatment of mental illness, including wellness and recovery as well as strength - based approaches for individuals and their families. Valid California driver’s license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.
Performance Based Competencies	Strong organizational, communication, attention to detail and critical thinking skills required. Ability to work collaboratively in a team environment. Ability to work within an interdisciplinary structure and function independently in a fast-paced environment while managing multiple priorities and meeting deadlines. Ability to apply clinical judgment to complex medical situations and make quick decisions. Effective telephone and computer data entry skills required. Experience in managed care business practices and ability to access data information using computer systems. Excellent English written and verbal communication skills.
Work Environment And Physical Demands	Daily use of the telephone and computer for most of the day. Standard cubicle workstation. Must be able to lift, move, or carry objects of varying size, weighing up to 10lbs.

 

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

 

$106,667.05 - $138,667.16

 

IMPORTANT DISCLAIMER NOTICE

 

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.