Behavioral Health Practice Manager (Hybrid)

Join Our Team at Astra Wellness!

Located in beautiful Northwest Arkansas, Astra Wellness is a boutique outpatient behavioral health practice committed to providing compassionate, high-quality care in a supportive and collaborative environment. We value professional growth, work-life balance, and a culture of respect and connection - for both our clients and our team members.

If you're passionate about making a meaningful impact and want to work with a dedicated, client-centered team, we'd love to hear from you.

Astra Wellness is seeking a Practice Manager. to join our new practice. The Practice Manager is responsible for the overall business and administrative management of Astra Wellness. This position provides operational leadership, oversees financial and revenue cycle functions, ensures compliance with laws and regulations, and manages support staff. The Practice Manager works closely with the clinical team and Board of Directors to ensure high-quality, patient-centered care and efficient, sustainable operations.

Key Responsibilities

Operational Leadership

• Oversee daily operations including scheduling, front office, and administrative functions.
• Develop and implement policies, procedures, and workflows to promote efficiency.
• Track key performance metrics such as patient volume and scheduling utilization.
• Serve as liaison between staff, providers, patients, and external stakeholders.

Staff Supervision & Development

• Recruit, hire, train, and supervise administrative staff.
• Conduct performance evaluations and foster a positive, collaborative work environment.
• Lead regular team meetings and promote open communication and problem-solving.

Financial Management & Revenue Cycle

• Manage budgets, payroll, billing, insurance claims, and collections.
• Review financial reports, monitor performance, and recommend improvements.
• Ensure timely credentialing and payer contract management.

Compliance & Risk Management

• Ensure adherence to HIPAA, OSHA, and other state/federal regulations.
• Maintain accurate documentation and coordinate audits or compliance reviews.
• Implement risk management strategies to enhance patient safety and minimize liability.

Patient Experience

• Foster a culture of service excellence and patient-centered care.
• Respond to escalated patient concerns professionally and promptly.
• Monitor and improve patient satisfaction through feedback initiatives.

Strategic & Practice Growth

• Partner with leadership to guide strategic planning and growth initiatives.
• Lead marketing, community outreach, and referral development efforts.
• Identify new technologies and process improvements that enhance care and efficiency.

What we are looking for in a Practice Manager

• Education: Bachelor's degree in Healthcare Administration, Business Administration, or related field required; Master's preferred.
• Experience: Prior healthcare management experience required; behavioral health preferred.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of healthcare billing, insurance reimbursement, compliance regulations, and human resources.
• Proficiency in EHR systems, scheduling software, and Microsoft Office Suite.

Working Conditions

• Full-time, primarily on-site role in a professional office environment.
• Standard office hours with occasional extended hours as needed.
• Frequent interaction with staff, providers, and external partners.
• Occasional travel for meetings, outreach, or training.

Why Join Astra Wellness?

At Astra Wellness, we combine the independence of private practice with the stability of a non-profit organization. Our environment values autonomy, balance, and meaningful work-allowing professionals to focus on what truly matters: supporting wellness for clients and colleagues alike.

Independent Practice. Collective Purpose. Astra Wellness.

Astra Wellness is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.