Behavioral Health Professional - University Health Center - Buena Vida Integrated Pain Clinic

JOB PURPOSE: The Behavioral Health Professional (BHP) provides a range of services inclusive of primary care behavioral health, crisis management, mental health assessment, counseling services, and coordination of care to patients as part of the integrated health team at an El Rio Health location assigned by management. In this role the BHP coordinates behavioral health care with the primary care medical and behavioral health teams and promotes ongoing collaboration and cohesiveness between those teams to ensure delivery of whole health care to patients. BHPs facilitate seamless, unduplicated services with various departments within clinic settings related to primary care and behavioral health specialty care services. BHPs deliver a range of interventions consistent and appropriate to the clinic setting, model of care, and role assigned. Interventions may include brief health behavior focused primary care population-based consultations to psychotherapeutic approaches supportive of behavioral health specialty care. Depending upon the skills and qualifications of the BHP and the needs of the organization, additional services may include the clinical supervision of non-independently licensed providers toward independent licensure.

Essential Job Functions:

• Provides focused quality clinical services as appropriate to model of care, clinic setting, and patient's presenting health and behavioral concerns. Range of services may include consultation, health behavior assessment and intervention, psychotherapy, and coordination of care related to life stressors, acute and/or chronic medical health conditions, acute and/or severe mental health conditions, substance use problems, motivational barriers to healthy lifestyle, and/or other identifiable behavioral health concerns, while making appropriate recommendations to medical providers, patients, and other members of the multidisciplinary team.
• Utilizes a variety of intervention and psychotherapeutic approaches with active development of behavioral change planning that can improve psychosocial functioning and impact patient's bio-medical health outcomes. Interventions may include but are not limited to Motivational Interviewing, Solution focused therapy, Cognitive Behavioral Therapy, Mindfulness, and acceptance strategies, psycho-education, Art therapy, Trauma informed, and other therapeutic approaches applied within the primary care behavioral health and specialty care settings.
• Assesses patient's mental/behavioral health related conditions utilizing DSM, PHQ-9, and other relevant screening tools and diagnostics for the purposes of consultation and treatment planning where and when appropriate to the model of care.
• Cultivates education and self-management skills to targeted populations with comorbid medical and mental health conditions, chronic medical disease, behavioral health concerns, and other health related conditions that impact biopsychosocial health and functioning.
• Promotes smooth interface between medicine and behavioral health care throughout the organization through collaborative relationship building, efficiency with patient flow and "warm hand-offs", accessibility to medical providers, brief consultations with providers and staff, and adherence to scope of practice limitations given the population-based approach while providing expeditious feedback to referring medical providers.
• Provides on-site crisis assessment, triage and intervention while coordinating with community based behavioral health organizations, local hospitals, and public safety officials. Facilitate referrals to specialized behavioral health providers and psychiatric services as needed within El Rio and/or the community as appropriate to patient needs.
• Responsible for maintaining accurate electronic patient records while remaining in compliance with all HIPAA and Confidentiality policies and procedures. Maintain patient charts and records according to established Electronic Health Records guidelines for documentation, billing, coding, and procedures for the range of services delivered within Primary Care Behavioral Health and Behavioral Health Specialty Care models of care.
• Protects and maintains the confidentiality of patient records and information, proprietary information and personnel information. Completing all clinical documentation clearly, thoroughly, accurately and within timeframes specified by El Rio Health policies and procedures and regulatory authority.
• Develop patient treatment plans appropriate for services, clinic setting, model of care, and interventions delivered identifying reasonable, attainable goals and objectives. Present treatment options and working with the patient to determine applicable goals, objectives, and timelines. Provide guidance to the patient to ensure treatment modes and duration of treatment is appropriate for success.
• Attends all applicable behavioral health and medical provider meetings and participate in on-going training activities as needed.
• Participates in in-service/education regarding Quality Improvement.
• Contributes to team effort; and complies with all facility policies and procedures including but not limited to those addressing HIPAA and Compliance and performs other duties as assigned.
• Establishes and builds collaborative relationships with medical/behavioral health teams through shadowing provider visits, familiarization with provider patient panels, provider-directed psychosocial screenings, integrated care medical/behavioral visits, eConsult/eVisit-Psychiatry and other best practice methods helpful to promoting fully integrated Health Care.
• Provides education to the primary care and behavioral health teams regarding the latest information and knowledge pertaining to behavioral health assessment and intervention, related behavioral health conditions, safety and risk assessment, in order to improve patient care and assist with enhancing utilization of Behavioral Health services throughout the organization.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Other Duties and Responsibilities:

• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio's image with health agencies, professional associations, and the general public.
• Implements specialized and/or behavioral health operational policies and procedures across departments through staff training regarding patient referrals, warm handoffs, EMR referral documentation, patient screenings, and community referrals to specialized mental health providers.
• Develops staff educational materials to increase awareness of integrated behavioral services, scope of care, and how each department coordinates their respective role and function in supporting the integrated model.
• Provides on-site, day to day guidance and role clarification with various departments as needed to improve coordination of integrated services.
• Maintains exceptional level of customer service; address and resolve complaints; serve as an example by providing excellent service to internal and external customers, employees and patients.
• Assists as needed, in orienting new BHP staff to the care model specific to the clinic setting and assigned role appropriate to primary care BH consultation and/or specialty care BH models and services. Introduce new medical staff to both models as part of their employee orientation at El Rio Health and as directed.
• Provides clinical supervision as an approved Arizona Qualified Clinical Supervisor to assist Licensed Masters Social Workers and/or Licensed Associate Counselors to fulfill clinical supervision toward Independent Licensure (i.e., LCSW, LPC), reviewing documentation and clinical work in compliance with state of Arizona Board of Behavioral Health Examiners and all necessary regulatory standards related to billing and coding under the supervisors independent BH license;
• Complies with all facility policies and procedures including but not limited to those addressing HIPPA and compliance;
• Develops staff educational materials to increase awareness of integrated behavioral services, scope of care, and how each department coordinates their respective role and function in supporting the integrated model.
• Provides on-site, day to day guidance and role clarification with various departments as needed to improve coordination of integrated services;
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Maintains exceptional level of customer service; address and resolve complaints; serve as an example by providing excellent service to internal and external customers, employees and patients.
• Assists as needed, in orienting new Specialized or Behavioral Health Staff to the Special Populations model or integrated behavioral health consultation models and services.
• Introduces new medical staff to both models and Special Populations as part of their employee orientation at our Centers and as directed;
• Employees must maintain their skills proficiency with El Rio Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades
• Promotes smooth interface between medicine and behavioral health care throughout the organization through collaborative relationship building, efficiency with patient flow and "warm hand-offs", accessibility to medical providers, brief consultations with providers and staff, and adherence to scope of practice limitations given the population-based approach
• Performs other duties as assigned.

Minimum Education and Experience:

• Master's degree in a behavioral health field (i.e., social work, counseling, psychology.
• Three (3) years' post-graduate clinical experience in behavioral health, community health centers, primary care, or behavioral health settings.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Arizona Licensed Behavioral Health Professional; current, valid and in good standing.
• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Five (5) years' working experience in community health centers, primary care, or behavioral health settings.

• Independently Licensed in the State of Arizona as a Behavioral Health Professional at the Independent level including any of the following:

• Licensed Clinical Social Worker (LCSW).

• Licensed Professional Counselor(LPC).

• Licensed Psychologists

• Current Certification from the Arizona Board of Behavioral Health Examiners for Clinical Supervision

• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.

All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.