Under the direction of the Supervisor – Behavioral Health, the Program Coordinator – Behavioral Health is responsible for the daily management of non-clinical reviews that support the clinical, business, and program-related work of the department.
The Program Coordinator functions as a key member of the Behavioral Health Utilization Management (BH UM) team and represents Client Health values through professional written and verbal communication with both internal and external customers.
Review incoming referrals and obtain required demographic information.
Verify member eligibility.
Identify special coverage or quality events and route cases appropriately.
Review Workflow Management
Manage departmental review workflows.
Create and manage review events within clinical systems, including:
MHK
CaseTrakker
Jiva/Ecare
Monitor review status and ensure timely processing.
Coverage Review
Perform basic coverage reviews for a defined subset of requests, including:
Inpatient services
Outpatient therapy
ABA (Applied Behavior Analysis)
CBHI/BHCA (Behavioral Health Services for Children and Adolescents)
Psychological and neuropsychological testing
rTMS (Repetitive Transcranial Magnetic Stimulation)
Other levels of care as assigned
Update requests, obtain additional clinical information, or void requests when appropriate.
Operational & Administrative Support
Participate in departmental operational and administrative processes.
Respond to requests for departmental information and follow up as needed.
Participate in departmental projects and special assignments to support timeliness, quality, and compliance.
Represent the department on committees when required.
Perform other administrative duties and special projects as assigned.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
Numbers & Facts
Location
Conton, MA (Remote)
Salary
$32 Per Hour
Skills
Administrative Skillsunmatched
Behavioral Healthunmatched
Clinical Informationunmatched
Clinical Information Systemsunmatched
Clinical Supportunmatched
Clinical Validationunmatched
Demographicsunmatched
Event Managementunmatched
Neuropsychologyunmatched
Operational Supportunmatched
Operations Processesunmatched
Patient Careunmatched
Pre-Clinicalunmatched
Presentation/Verbal Skillsunmatched
Project/Program Coordinationunmatched
Psychological Testingunmatched
Request for Information (RFI)unmatched
Time Managementunmatched
Utilization Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.