Behavioral Health Senior Program Manager - Community Outpatient Clinics & Programs*

Behavioral Health Senior Program Manager - Community Outpatient Clinics & Programs*

Salary

$120,224.00 - $165,630.40 Annually

Location

San Bernardino, CA

Job Type

Full-time

Job Number

26-13189coc&p-01

Department

Department of Behavioral Health

Opening Date

05/30/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

The Job

Be an agent of change and make a difference in delivering health and wellness to millions of residents.

Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.

The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Behavioral Health Senior Program Manager. Incumbents report directly to a Department of Behavioral Health Deputy Director.

Community Outpatient Clinics & Programs:

• Oversee daily clinical operations, ensuring compliance with federal, state & county standards and other regulatory requirements on a regional level
• Ensure compliance, patient satisfaction, patient safety and quality management
• Monitor clinic productivity, billing practices, audit requirements, equipment maintenance, and IT services
• Assist in the oversight of billing and financial performance of the community outpatient clinics
• Develop, execute, and implement strategic plans and projects for enhancement and expansion
• Manage staff performance, providing guidance, training, and support to clinical personnel
• Collaborate with other departments to ensure integrated care delivery and optimal client outcomes.
• Provide documentation and monitor clinical metrics
• Facilitate communication between staff, patients, and families to promote a positive experience
• Stay informed about industry trends and advancements in clinical management to drive innovation within the facility

For additional details, please refer to the Behavioral Health Senior Program Manager job description.

The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBHs core values are service, integrity, accountability, and trust.

DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.

Follow this link to learn more about the Department of Behavioral Health

Follow this link to learn more about San Bernardino County

The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.

EXCELLENT BENEFITS!

To review job-specific benefits, please refer to:

Summary of Benefits

Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Applicants must meet BOTH the education and experience requirement below:

EDUCATION: A completed Master's degree or Doctorate degree obtained from an accredited institution in behavioral science/ behavioral health, social work, counseling, psychology, public health administration, business/public administration, hospital /healthcare administration or closely related field of study.

• -AND--

EXPERIENCE: Two (2) years of full-time management experience working in the Behavioral Health field including management of multiple levels of contracts and teams that include multiple disciplines. Qualifying experience must include a minimum of one (1) year of full time experience as second-level supervision (managing through subordinate supervisors and/or managers) in personnel administration, operations, budget/fiscal administration, contract development, procurement and/or data analysis and management in complex systems of care, including policy implications.

Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Desired Qualifications

The ideal candidate will possess:

• A current license: MFT, LCSW, and/or LPCC from the Board of Behavioral Sciences in the state of California
• Exposure and/or training in various EBPs
• Strong expertise in clinical supervision and healthcare management principles
• Excellent leadership abilities with a proven track record of managing diverse teams
• Exceptional communication skills, both verbal and written, to effectively interact with staff, and clients
• Strong analytical skills to assess clinical performance data and implement necessary changes
• Ability to work collaboratively across departments to achieve common goals

The ideal candidate will have knowledge of:

• Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness
• Principles and practices of supervision, discipline, leadership, mentoring, and training
• Applicable Federal, State, and local laws, rules, and regulations relative to mental health, quality management, substance use and social services
• Methods and techniques of crisis assessment, crisis intervention, and safety and risk assessment
• Socio-economic, environmental, and cultural factors that affect behavioral health/human behavior
• Funding sources related to mental health, quality management, substance use and social services
• Principles and practices of continuous quality improvement
• Methods and techniques used in conflict management and negotiation

The ideal candidate will have the ability to:

• Plan, coordinate, assign, and review the work of subordinate staff
• Investigate and resolve disciplinary issues
• Work independently, prioritize work, coordinate activities and meet critical deadlines
• Develop cooperative and effective working relationships with others and maintain them over time
• Identify complex problems, develop and evaluate options and implement solutions
• Communicate clearly and concisely, both verbally and in writing
• Exercise discretion, objectivity, and empathy and respond with composure when dealing with vulnerable populations, and/or highly sensitive and emotional situations
• Review, analyze, interpret and summarize a variety of data and information
• Maintain confidentiality of highly sensitive information
• Monitor and interpret budgets and other financial documents

Selection Process

Application Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do NOT receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy.

For more important details, review the Applicant Information and County Employment Process.

Management Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits* for more information

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

• Retirement benefits subject to change.

01

Instructions: The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I have read and understand the above statement.

02

Education: Indicate your highest level of completed education and the field of study.

03

Minimum Requirements: Do you possess two (2) years of full-time management experience working in the Behavioral Health field including management of teams that include multiple disciplines? Qualifying experience must include a minimum of one (1) year of full-time experience as second-level supervision (managing through subordinate supervisors and/or managers) in personnel administration, operations, budget/fiscal administration, procurement and/or data analysis and management in complex systems of care, including policy implications.

• Yes
• No

04

Supervisory/Management Tasks: Please indicate which of the following supervisory tasks you performed. Check all that apply.

• Advise on work problems
• Assign and review work
• Train Staff
• Approve leave time
• Change work schedules
• Counsel on behavior problems
• Give input on work evaluations
• Write work performance evaluations for supervisors signature
• Write & sign work evaluations
• Interview candidates for hire
• Recommend candidates for hire
• Make final hiring decisions
• Recommend disciplinary action
• Carry out disciplinary action
• N/A

05

Supervision of Secondary-Level Management Staff: Describe your experience supervising/managing managers who are responsible for program oversight and personnel. Include information regarding the number and level of positions supervised and second-level subordinates (must specify job titles of staff) and number of operational units managed. Specify any unique approaches and solutions you identified to overcome challenges. Include experience related to providing mentorship and leadership. Qualifying employer must be included in the work experience section of your application. If no experience, indicate, "N/A".

06

Program Oversight: Describe your experience in the development, implementation, and evaluation of programs, policies, and procedures. Include experience related to contracts, procurement, accounts payable, accounts receivables, claims, and financial reporting. Be sure to include the number and size of components/programs you oversaw; and your responsibility for evaluating and modifying program components, particularly as this relates to administrative compliance with state contracts and state/federal regulations. Include the employer(s), time frame, and your job title(s). Qualifying experience must be included in the work experience section of your application. If no experience, indicate, "N/A".

07

Behavioral Health Quality Management: Describe your administrative experience in behavioral health quality management operations. Include relevant information as it relates to the following: • Experience and knowledge of mental health and substance use disorder regulations • Quality improvement, and program planning and implementation • Developing strategic plans, creating benchmarks, integrating systems and fiscal management Include the employer(s), time frame, and your job title(s). Qualifying experience must be included in the work experience section of your application. If no experience, indicate, "N/A".

08

Community Planning: Describe your experience interacting with other agencies, government officials, the public, people with lived experience in mental health or substance use, and the media in order to explain program objectives, work collaboratively on projects, and implement education programs. Include the employer(s), time frame, and your job title(s). Qualifying experience must be included in the work experience section of your application. If no experience, indicate, "N/A".

09

Applicant Acknowledgement - Notification via Email: As part of our efforts to increase efficiency and promote conservation of resources, Human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. We strongly encourage you, as an applicant, to ensure that the email address you have provided with your application is current, secure and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above statement.

10

ATTENTION GMAIL USERS

We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Download the PDF Guide. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.

• I understand

11

Applicants Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question

Employer San Bernardino County

Address 175 West Fifth Street, 1st Floor

San Bernardino, California, 92415-0440

Phone (909) 387-8304

TTY Users: 711

Website http://www.sbcounty.gov/jobs