Behavioral Health Urgent Care (BHUC) Case Worker

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

Step into a role where your skills directly change lives. At Appalachian Community Services, we’re seeking a Case Manager to be a driving force in our Behavioral Health Urgent Care (BHUC) team in Waynesville, NC.

Here, every moment counts. You’ll be on the front lines of crisis care—conducting assessments, gathering critical clinical information, coordinating referrals, and ensuring individuals in crisis receive the support they need. Your work will be the bridge that connects people to life-changing behavioral health and substance use services.

This is more than just a job—it’s a chance to make a lasting impact in behavioral health. If you’re looking for a career where collaboration, quick thinking, and compassion come together to create real change, this is where you belong.

As a Case Manager, you will:

• Conduct crisis assessments to gather clinical information and determine appropriate levels of care.
• Collaborate with BHUC nurses to discuss client needs and ensure informed treatment recommendations.
• Facilitate referrals to both internal programs and external service providers for ongoing care.
• Work as part of the BHUC team to support intervention and stabilization efforts.
• Assist clients in navigating community resources to promote long-term stability and recovery.
• Provide basic crisis intervention support to individuals in need.
• Monitor clients in the facility to ensure safety and provide support.

Additional Responsibilities

• Assist with documentation related to assessments and referrals.
• Participate in case reviews, and team discussions.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This position is a fixed rate, with compensation aligned to role responsibilities, experience, and contract parameters.

• Compensation: $26.44

What You Can Expect

• Make a direct impact by helping individuals in crisis access behavioral health and substance use services.
• Conduct assessments and coordinate care to determine needs and connect clients with the right resources.
• Work closely with a multidisciplinary team, including nurses and other behavioral health professionals, to support treatment and stabilization.
• Provide ongoing support and advocacy by assisting clients with referrals, community resources, and recovery planning.

Responsibilities

• Conduct crisis assessments and gather clinical information to determine appropriate levels of care.
• Coordinate referrals to internal programs and external community resources for ongoing treatment and support.
• Provide crisis intervention, client monitoring, and support to ensure safety and stabilization.
• Maintain accurate documentation and participate in case reviews and team discussions.