Bell and Valet Attendant (Part Time)

Essential Job Functions:

• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino Pittsburgh entity or by a guest of Rivers Casino Pittsburgh.
• Greet the guest with positive body language friendly demeanor in accordance with the 10-5 rule
• Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities (when requested), and thank guests with genuine appreciation.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager.
• Ensure uniform and personal appearance are clean and professional
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Maintain proper storage and labeling of guest keys and tags.
• Keep the valet area and front of the hotel entrance neat and free of trash.
• Ability to share or divide attention among several ongoing activities, projects or assignments
• Hand out valet tickets and perform damage inspections of all vehicles before parked.
• Hang coats and tag luggage for guests.
• Conduct daily walk through/inspections of Valet driveways. Parking areas and Guest Service Storage areas to ensure cleanliness and Safety.
• Performs room checks for occupancy and completes room moves for the guest
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
• All other duties as assigned

Qualifications (Knowledge, Skills, and Abilities):

• High School diploma or general education degree preferred.
• Must have Valid Driver's License and be at least 21 years of age
• Previous guest service, front door or bell service experience in a luxury property preferred
• Previous customer service experience preferred
• Excellent communications skills, both verbal and written English required.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
• Must be able to bend, reach, kneel, twist and grip items on a regular basis.
• Must be able to adjust to changing priorities
• Must know and abide by all applicable federal DOT, state, and local driving regulations.
• Ability to drive a manual or standard shift transmission is preferred.
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing