The Bell Captain oversees the daily operations of hotel shuttle services, ensuring safe, punctual, and high-quality guest transport. Responsibilities include scheduling drivers, maintaining vehicles, enforcing safety standards, and managing guest satisfaction. Confers and cooperates with other department heads to ensure coordination of hotel activities. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Answers inquiries pertaining to hotel policies and services.
Key Responsibilities:
Oversee day-to-day Guest Services activities.
Provide "hands-on" support, especially during peak times and special events.
Maintain and improve the quality of the guest experience.
Participate in all coaching and performance management processes.
Promote guest feedback programs as it relates to continuous improvement.
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Transport guest luggage from the point of arrival at the hotel to their assigned room. Assist in locating guests' lost luggage.
Oversees Valet and will need to have a current Driver's License, must be able to drive. Oversees all Hotel transportation needs.
Correctly tag, store, and retrieve luggage from holding room.
Identify and explain hotel facilities and features to guests while escorting them to their room.
Act as a concierge by assisting guests by performing various tasks such as recommending restaurants/activities nearby or booking transportation.
Manage Bell Stand telephone and answer within 3 rings using correct greeting and telephone etiquette.
Other responsibilities:
Attend staff meetings and events.
Help train and develop other team members.
Create a weekly schedule for the team.
Complete bi-monthly payroll for the team.
Cultivate an atmosphere of continuous learning.
Foster and grow working relationships with other departments.
Assist other front office team members.
Maintain and improve the quality of the lobby and public areas.
Create new arrival and stay improvements for all guests.
Brand Standards & Professionalism:
Uphold Hilton brand standards in every interaction and task.
Follow all hotel policies and procedures, including those related to safety, security, and confidentiality.
Handle confidential guest information with discretion.
Assist with night audit procedures and shift reports as needed.
Qualifications:
1+ year department management or supervisory experience.
High school diploma or equivalent; hospitality or customer service education is a plus.
Previous hotel front desk or customer service experience preferred.
Experience with hotel property management systems (e.g., OnQ) is a plus.
Must be 18 years of age or older
Skills:
Excellent communication and interpersonal skills.
Strong attention to detail and time management.
Ability to stay calm under pressure and handle difficult situations professionally.
Proficient in Google Workspace and basic computer operations.
Flexible availability, including evenings, weekends, and holidays.
Benefits:
Discounts with Columbia Sussex-managed properties nationwide.
Hilton Team Member travel discounts and benefits.
Flexible schedule.
Sick time off.
Opportunities for career growth and training.
Job Type: Full-time. Work Location: In person.
Numbers & Facts
Location
Englewood, Colorado
Salary
$25
Skills
Coachingunmatched
Communication Skillsunmatched
Computer Operationsunmatched
Continuous Improvementunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Driver's Licenseunmatched
High School Diplomaunmatched
Hospitality and Tourismunmatched
Hotel Managementunmatched
Interpersonal Skillsunmatched
Maintain Complianceunmatched
Operationsunmatched
Operations Processesunmatched
People Managementunmatched
Performance Managementunmatched
Policy Developmentunmatched
Procedure Developmentunmatched
Property Managementunmatched
Quality Managementunmatched
Restaurantunmatched
Safety Standardsunmatched
Sanitationunmatched
Schedule Developmentunmatched
Telephone Skillsunmatched
Time Managementunmatched
Vehicle Drivingunmatched
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