Bell/Door Attendant - Intercontinental San Francisco

Overnight Availability

This role requires the ability to occasionally work overnight. While schedules are subject to change based on business needs, overnight shifts are generally 11:00 PM to 7:00 AM.

What You'll Do

As a member of our Uniformed Services team, you'll create a warm, seamless, and personalized arrival and departure experience for our guests. You'll assist with luggage, provide knowledgeable recommendations, and ensure guests feel welcomed and well cared for throughout their stay.

• Promptly, safely, and courteously transport guest luggage to and from guest rooms. Secure, tag, and store luggage at the guest's request.

• Escort arriving guests to their guest rooms and provide a personalized orientation, including an overview of room features, in-room amenities, hotel services, and other relevant information to ensure they are comfortable and familiar with their accommodations.

• Welcome and assist guests while providing knowledgeable information about hotel amenities, facilities, outlets, services, local attractions, and activities.

• Respond to guest requests and concerns with professionalism and discretion, using sound judgment and taking ownership of resolving issues whenever possible.

• When assigned as a Door Attendant, remain stationed at the hotel entrance to welcome arriving guests and assist departing guests with luggage, including loading and unloading vehicles as needed.

• Escalate significant concerns, complaints, disturbances, or instances involving dissatisfied guests to management promptly.

• Promote teamwork and consistently deliver exceptional service through effective communication and coordination with other hotel departments.

• Maintain a clean, welcoming, and well-presented hotel entrance and surrounding areas by regularly inspecting for and removing litter and debris.

• Perform additional duties and respond to special requests as assigned, including but not limited to:

• Accepting and securely storing guest dry cleaning for pickup by the dry-cleaning service.

• Delivering clean laundry, guest mail and messages, and sundry items to guest rooms.

• Delivering boxes and packages at the direction of hotel guests or clients.

• Assisting with other guest requests and special services as needed.

What We're Looking For

• A minimum of one (1) year of experience in a high-touch, guest-focused role, preferably within a luxury hotel or hospitality environment.
• Excellent communication and interpersonal skills, with the ability to communicate effectively in English.
• Additional language skills are highly preferred.
• A polished, professional, and service-oriented demeanor.
• The ability to anticipate guest needs, exercise good judgment, and create positive guest experiences.
• A collaborative approach and commitment to maintaining the highest standards of hospitality and service.

Physical & Scheduling Requirements

This position requires the ability to:

• Remain standing and active for extended periods, up to 100% of the work shift.
• Regularly carry, push, pull, and lift items weighing up to 100 pounds.
• Frequently handle luggage, boxes, packages, and other guest items.
• Frequently bend, stoop, kneel, and perform other physical movements associated with the role.
• Read, write, and communicate effectively with guests and colleagues in order to complete departmental records, logs, tags, signage, maps, and other materials.
• Work a flexible schedule, including weekends, overnight shifts, holidays, and other times as required by business needs.

Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco

The hourly pay range for this role is $21.345 to $31.49 per hour plus gratuties and porterage charges.

We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:

• FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef-prepared meals in our Colleague Dining Room.
• Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
• Wellness and Sick Time accrued each pay period based on the number of hours you work.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world's leading hospitality companies.