Bell / Door Person

Bell Person / Door Person – Full Time
InterContinental The Clement Monterey, 750 Cannery Row, Monterey, CA 93940

InterContinental The Clement Monterey is seeking an enthusiastic, friendly, and hospitality-driven Bell Person / Door Person to join our Front Office team! If you enjoy creating memorable first impressions, assisting guests, and working in a fast-paced luxury hotel environment, we would love to meet you.

As a Bell Person / Door Person, you will be one of the first points of contact for our guests and play an important role in delivering exceptional guest experiences from arrival to departure. Responsibilities include greeting guests, assisting with luggage, escorting guests throughout the property, providing local recommendations, directing traffic at the porte cochere, and supporting overall guest service operations.

Position Details:

• Position: Bell Person / Door Person
• Status: Full-Time | Hourly Non-Exempt
• Starting Pay: $17.50 per hour
• Schedule: Flexible schedule required, including weekends and holidays

Essential Responsibilities Include:

• Greet guests and provide a warm, professional first impression
• Assist guests with luggage, transportation arrangements, and directions
• Escort guests to guest rooms and explain hotel features and amenities
• Deliver guest items, amenities, newspapers, and other requested items
• Maintain organization and flow at the porte cochere and hotel entrance
• Provide exceptional guest service and respond promptly to guest needs
• Promote hotel services, amenities, and local attractions
• Follow all hotel policies, safety procedures, and brand standards

Qualifications:

• High school diploma or equivalent preferred
• Previous guest service or hospitality experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and remain composed in a fast-paced environment
• Positive attitude and passion for hospitality
• Ability to stand and walk for extended periods
• Ability to lift a minimum of 50 lbs. and push/pull up to 200 lbs.
• Flexible availability, including holidays and weekends

Preferred Qualifications:

• Prior hotel experience
• Bilingual or multilingual skills
• Emotional Intelligence Training

Why Join Us? At InterContinental The Clement Monterey, we pride ourselves on creating a welcoming, engaging, and supportive culture where associates can grow and thrive. Eligible associates may enjoy:

• Medical benefits
• 401(k)
• Travel discounts
• Associate recognition events
• Training and career development opportunities
• Educational assistance programs
• Opportunities for advancement

If you are passionate about hospitality and enjoy creating memorable guest experiences, we encourage you to apply today! We look forward to learning more about you.

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position and are solely a guideline for these positions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job summation are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.