Bell Person

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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the Front Office team within Guest Services, reporting to the Front Office Manager. This team plays a key role in delivering exceptional guest experiences from arrival to departure, acting as the first and last impression of the hotel while ensuring seamless service and support throughout each guest's stay.

YOUR ROLE

As a Bellperson, you will be responsible for creating a warm and welcoming arrival and departure experience for guests. You will ensure that every interaction is handled with professionalism, care, and attention to detail, while supporting the overall guest journey through efficient luggage handling, knowledgeable communication, and personalized service.

HOW YOU'LL MAKE THE PLACE

• Welcome guests upon arrival, assist with luggage, and escort them to their guestrooms while introducing hotel services and features
• Deliver prompt and attentive service by anticipating guest needs and responding to requests efficiently throughout their stay
• Transport, store, and retrieve guest luggage accurately and securely, including support with room changes and departures
• Provide clear and engaging explanations of guestroom features, hotel amenities, and safety procedures
• Maintain strong knowledge of hotel services, daily activities, and local attractions to confidently assist with guest inquiries
• Ensure all public areas, luggage storage rooms, and equipment are clean, organized, and maintained to high standards

COULD THIS BE YOU?

• You deliver exceptional guest service with warmth, professionalism, and attention to detail
• You communicate clearly and confidently in English, with additional languages considered an advantage
• You remain calm under pressure, using sound judgment to resolve guest concerns effectively
• You work collaboratively as part of a team while also being comfortable working independently
• You are organized and able to prioritize tasks while maintaining accuracy and efficiency
• You are physically able to stand and walk for extended periods and lift items as required, with a strong awareness of safety practices

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

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