Bell Person - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Assist guests with opening/closing vehicle doors.
• Acknowledge and greet guests within 15 seconds and provide professional, fast and friendly service.
• Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
• Transport luggage of guests departing GSR from room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Deliver luggage of guests arriving to GSR, to their room, and explain facilities in the room.
• Verify guests' tickets with the ones attached to the luggage before handing over bags to the guest.
• On occasion deliver packages for guests from FedEx after hours
• On occasion rent Scooters and Wheelchairs for our third party vendor
• On rotation cover VIP runs for our most valuable guests as well as cover lunch breaks for our shuttle drivers
• Provide guests with information regarding property facilities, amenities, services, special events
• Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all luggage incidents like damage, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
• Cover the Bell Desk in the absence of a Dispatcher, based on rotation of Bell Runs
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Able to communicate storage and delivery services to our guests
• Ability of simple reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, coordination, instructing, driving, following instructions, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must obtain and maintain appropriate licensing with Alcohol Awareness Card
• Valid driver's license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching and occasionally sitting over the duration of their shift.
• Must be able to push/pull and lift/carry 75lbs or less constantly.
• The team member will constantly have repetitive use of both feet and both hands. Team member will require constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, moving objects, high places, slippery surfaces, and secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.