Bell Attendants are responsible for assisting guests with luggage, meeting and greeting guests upon arrival and departure, aiding the Front Desk, as well as providing lobby doors coverage.
Major Duties & Responsibilities:
- Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
- Escorting guests to their rooms and explaining the room facilities upon arrival.
- Retrieve and deliver luggage and packages to guests and to undertake various other requests in order to ensure their comfort.
- Help guests change or move to other cabins if need arises.
- Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
- Aid guests in meeting transportation needs to various destinations via taxi or other ground transportation.
- Escort and introduce arriving guests or visitors to the valet if onsite parking is needed.
- Maintain ongoing rapport with guests as they enter in/out of the hotel.
- Assist with keeping lobby area and front drive clean and orderly.
- Ensure that luggage has been stored safely according to prescribed procedures.
- Be fully aware of what functions are going on in the hotel and hours of operations for Food & Beverage outlets.
- Provide and assist guests with general services and information that enhances the YOTEL guest experience.
- Attend daily pre-shift meetings and monthly department meetings.
- Demonstrate self-confidence, energy and enthusiasm at all times.
- Extend professionalism and courtesy to crew members and guests at all times.
- Other duties as required.
- Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends.