The Bell Person enhances the guest experience by providing courteous, efficient, and personalized assistance during arrivals, departures, and throughout the stay. This role contributes directly to guest satisfaction and the overall impression of the hotel. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE - Escort incoming guests to their rooms and assist with luggage.
- Attend and actively participate in monthly front office meetings.
- Inspect guest rooms to ensure they are in order and adequately supplied.
- Explain room features, such as operation of radio, television, telephone, in-room movie system, etc.
- Provide information about hotel services, facilities, points of interest, and local attractions.
- Page guests in lobby, dining rooms, or other areas; deliver messages and run errands.
- Maintain the courtesy van, including washing, cleaning, and fueling.
- Raise, lower, and handle the American flag properly.
- Maintain the lobby and front areas in a clean and tidy manner, including ashtrays, trash, seating areas, doors, and floors.
- Maintain the front porte-cochere by removing trash, cleaning spills, shoveling snow, melting ice, and hosing sidewalks.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS - Strong customer service and interpersonal skills.
- Attention to detail and pride in maintaining clean, orderly spaces.
- Physical stamina and ability to handle luggage and perform outdoor maintenance tasks.
- Professional and courteous demeanor at all times.
- Ability to multitask and respond promptly to guest requests.
PROFESSIONAL EXPERIENCE - Experience in hospitality, guest services, or related customer-facing roles is preferred but not required.
ACADEMIC BACKGROUND - High School Diploma or equivalent.
Benefits - Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
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