$300 Sign On Bonus
Join the award-winning team at The Mirbeau Companies, Forbes-rated properties which have been family owned and operated for over 25 years. The Mirbeau Companies is dedicated to creating exceptional experiences—for our guests and our employees. At Mirbeau, we believe our people are our greatest asset. That’s why we prioritize health, balance, and well-being as core values in everything we do.
We’re currently seeking passionate hospitality professionals who are ready to grow with a company that truly cares. Come find your balanced life with us.
Job Summary
This position plays a crucial role in providing and ensuring guests have an exceptional experience by working closely with Guest Services/Front Desk team to provide a warm and inviting initial welcome to all Mirbeau Guests. The ideal candidate is charismatic, energetic, positive and embodies a can-do attitude.
Pay Rate: $20.00 per hour + tips
Responsibilities
- Report to work with a clean uniform and appropriate nametag at the scheduled time.
- Open doors and welcome guests using Forbes/Mirbeau approved language and warm energy.
- Escort guests to their rooms, check their room keys, and assist with any additional guest requests.
- Assist Mirbeau guests with their luggage and with any other assistance they need.
- Report lack of room supplies to the appropriate department.
- Deliver guest packages, gifts, flowers, dry cleaning, laundry, etc.
- Keep Bell closet, Bell stand, lobby, and entryways clean, stocked and organized.
- Promote and up sell the resort facilities.
- Provide information, maps, brochures, as requested by the guests about the facilities, surrounding areas, and local tourism.
- Report guest complaints to the appropriate department management and assist in problem solving.
- Log and store lost & found items.
- Attend all scheduled meetings as deemed necessary by the resort.
- Define, recommend, and implement ideas, and solutions to improve the operation.
- Perform any additional tasks or assignments as directed by Front Desk/Guest Services Management & the Resort Manager.
Qualifications, Skills & Educational Requirements
Requires a neat appearance, good personality, and exceptional communication skills. Prior customer service experience helpful but not necessary. Must be able to stand for long hours, lift at least 20lbs, and push/maneuver a rolling bell cart. A current, valid driver's license is preferred.
Employee Perks & Company Incentives
- 401K with Company Match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full-time and part-time employees
- Holiday Pay
- Employee Assistance and Anniversary bonus programs
- Discounted rates for services within Spa
- Discount on retail items in Boutique
- Employee rate on rooms at all locations
- Use of onsite fitness center, classes and Mirbeau Balanced Virtual Wellness app
- Work performance incentives
- and more!