Join our team at South Coast Winery Resort & Spa, where exceptional hospitality and memorable guest experiences are at the heart of everything we do. We are seeking a friendly, energetic, and service-focused Bell Person to welcome guests and provide outstanding support throughout their stay. Position Summary
The Bell Person is responsible for creating a positive first and last impression for resort guests by providing luggage assistance, escorting guests to their rooms, sharing resort information, and delivering exceptional customer service. This role plays an important part in ensuring every guest experiences warm hospitality and personalized attention.
Essential Duties & Responsibilities
- Greet and welcome guests in a courteous and professional manner
- Assist guests with luggage during arrival and departure
- Escort guests to guest rooms and explain resort amenities and services
- Provide information regarding local attractions, dining, and entertainment
- Deliver messages, packages, and guest requests promptly
- Maintain cleanliness and appearance of the lobby, entrance areas, golf carts, and courtesy van
- Support Front Office operations and participate in team meetings
- Respond promptly to guest needs and requests to ensure an exceptional experience
- Follow resort service standards and safety procedures
- Perform additional duties as assigned
Qualifications
- Previous hotel or hospitality experience preferred
- Excellent customer service and communication skills
- Friendly, professional, and team-oriented attitude
- Ability to work independently and efficiently
- Strong attention to detail and organizational skills
- Reliable and dependable with a positive work ethic
- Valid driver’s license preferred
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to bend, stoop, lift, and carry luggage and guest items
- Ability to work indoors and outdoors in varying weather conditions
Our Core Values
- Integrity
- Customer Focus
- Relationship Building
- Teamwork
- Passion
- Self-Motivation
Why Join Us?
- Beautiful resort and winery environment
- Supportive and collaborative team culture
- Opportunities for growth and advancement
- Employee discounts and benefits eligibility
- Opportunity to create memorable guest experiences every day
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.