Bell Person/Valet at Watercolor Inn

Job Summary

The role of Guest Ambassador is responsible for greeting guests eagerly as we welcome them into our establishments. This position is the first and last to interact with guests and are responsible for providing excellent customer service. The Guest Ambassador completes tasks like answering phone calls & emails, checking guests in & out, assisting with the transportation of luggage & assisting with guest inquiries. This role is a vital aspect in assuring we supply the guest with exceptional southern hospitality.

Primary Responsibilities & Essential Functions

• Registers guest and accommodates requests whenever possible
• Handles both check-in and check-out process
• Communicates with housekeeping and other departments and understands room status
• Resolves guest issues promptly and professionally
• Receives payment and resolves any billing concerns
• Answer phones and respond to emails in a professional and friendly manner
• Maintain a clean and organized workspace
• Unload and transport guest luggage upon arrival
• Assist with the transport and loading of guest luggage upon departure
• Assist guests with any needs, questions, or special requests
• Assist guests with parking
• Be aware of daily hotel activities, group and VIP guests
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Valid driver's license (preferred)
• Previous experience as a bell person preferred

Knowledge, Skills, Abilities

• Exceptional customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to consistently deliver Forbes-level guest service.
• Strong verbal communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to safely operate a variety of guest vehicles.
• Ability to multitask while serving multiple guests simultaneously.
• Ability to maintain guest confidentiality and discretion.
• Knowledge of hotel operations and guest service standards.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and collaboratively within a team.
• Ability to operate handheld tablets, radios, telephones, and other hotel technology.
• Ability to adapt to changing priorities while maintaining exceptional service standards.

Physical Demands

• Must be able to stand and walk for extended periods throughout the shift.
• Frequent walking, running, bending, stooping, reaching, twisting, and climbing stairs.
• Ability to safely lift, carry, push, and pull luggage, carts, and equipment weighing up to 50 pounds.
• Frequent entry into and exit from guest vehicles.
• Ability to safely operate a wide variety of vehicles.
• Ability to work outdoors for extended periods in varying weather conditions.

Working Conditions

• Indoor and outdoor work environment.
• Frequent exposure to varying weather conditions, including heat, humidity, rain, cold, wind, and other naturally occurring environmental conditions.
• Continuous interaction with guests, visitors, and team members.
• Fast-paced luxury hospitality environment requiring flexibility, professionalism, and attention to detail.
• Must be available to work evenings, weekends, holidays, and varying shifts based on business needs.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.