Bellman - Oceanside Hotel

Job Description

Summary/Objective

The Bell Person will be responsible for genuinely caring about our guest; assisting with arrivals and departures, making strong emotional connections by providing a guest-centric service at all times. Responsible for the first impression given to guests arriving and departing from the hotel. Delivery of guest luggage and/or packages as well as internal messages and deliveries coordinated by the concierge.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Report to work at the scheduled time, neatly groomed and in the correct uniform.
• Ensure the guest arrival experience is warm and welcoming and in accordance with hotel guidelines. Work closely with Valet if an automobile is involved.
• Wear radio and ear piece for communication within the department and hotel. (If applicable)
• Open the hotel front door for guests arriving and departing the hotel.
• Open and closes car doors for arriving and departing guests, when valet employees are otherwise occupied.
• Assist guests in securing taxis as requested and ensuring that taxis are always available.
• Ensure the security of guest luggage at all times throughout the delivery and pick up service.
• Follow all logging procedures set by the department on items received/delivered.
• Ensures that main entrance area is clean and tidy at all times.
• Assist guests with directions and offer to carry any articles to or from waiting for transportation.
• Be familiar with giving local directions, distances, timing and fares of taxi companies.
• Perform any other duties assign by his/her manager.

Competencies

• Time management.
• Decision making.
• Customer and guest focus.
• Confidentiality

Supervisory Responsibility

This position has no supervisory responsibilities.

Work environment

While performing the duties of this job, the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

• A minimum of (2) year experience in Front Desk/Hotel environment.
• A minimum of (1) year experience in customer service background.
• High School or College degree in hospitality, business administration or similar.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule. Able to work weekends and holidays.
• Must be able to stand for long periods of time.
• Excellent communication skills, both written and oral.
• Must be able to lift up to 50lbs.
• Ability to bend and stretch frequently and to stand for long durations.
• Must be able to understand and adhere to safety and security rules.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.