The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.
Main Responsibilities
Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
Recognize all returning and VIP guests, and welcome them back
Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
Assist guests with their luggage and acknowledge them by name
Make deliveries to guest rooms as instructed
Store and retrieve luggage and other objects for guests
Deliver in room dining meals to guests as ordered
Position Requirements
Proficient in English
Ability to stand on your feet for several hours
High School diploma
Previous guest service
Previous customer service experience preferred
Numbers & Facts
Location
Washington, DC
Skills
Biddingunmatched
Customer Support/Serviceunmatched
Emergency Proceduresunmatched
English Languageunmatched
Food Deliveryunmatched
High School Diplomaunmatched
On Callunmatched
Training/Teachingunmatched
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