Bench Technician- EUTS

Bench Technician- EUTS

Salary

$19.15 - $22.53 Hourly

Location

Main Campus - Orem

Job Type

Part-Time Staff

Job Number

FY2706380

Division

VP Digital Transformation/CIO

Department

End-User Technology Support

Opening Date

08/05/2026

Closing Date

8/19/2026 11:59 PM Mountain

First Review Date

08/12/2026

Required Documents Needed to Apply

Resume

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Join Utah Valley University and play a key role in supporting student success through hands-on technology services. This position offers the opportunity to solve a wide range of technical challenges, from hardware repairs and software installations to malware removal, data recovery, and operating system deployment. Team members serve as a trusted resource for students, faculty, and staff, combining technical expertise with outstanding customer service to deliver timely, effective solutions that keep learning and productivity on track.

In this role, you will make a direct impact on the student experience by managing technology resources that support academic achievement, including preparing and maintaining hundreds of laptops for student use each semester. The position provides valuable experience in technical troubleshooting, device management, customer engagement, and process documentation while working in a collaborative university environment that values innovation, service excellence, continuous learning, and professional growth.

Summary of Responsibilities

• Customer Communication: Greet customers and receive their computers for service, providing a clear and friendly point of contact. Effectively communicate with customers about the scope of work to be performed on their devices, ensuring transparency, and understanding. Verify the required service, such as data recovery, malware removal, hardware replacement, password removal, OS installs, and software installs. Provide clear explanations of service options, costs, and timelines.
• Device Diagnosis: Conduct a comprehensive diagnosis of customer devices to identify and document issues accurately. Determine the required service and prepare a detailed work plan.
• Library Laptop Loaner Program: Build and maintain OS images for the library laptop loaner program, ensuring availability and functionality for students.
• Appointment Scheduling: Schedule appointments for consultations and service repair, coordinating with customers to set convenient service times.
• Documentation Management: Maintain a thorough record of all customer service requests, ensuring all documentation is accurately recorded in the ticketing system. Regularly update ticket entries to keep customers informed of the progress and status of their devices.
• Other duties as assigned

Qualifications / Licenses / Certifications

Graduation from a standard senior high school or the equivalent and two years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.

Knowledge / Skills / Abilities

Knowledge

• Understanding of computer hardware components, operating systems (Windows, macOS, Linux), and common software applications.

• Knowledge of various computer services, including data recovery, malware removal, hardware replacement, password removal, OS installations, and software installations.

• Familiarity with ticketing systems for documentation and tracking of customer service requests and updates.

• Knowledge in diagnosing hardware and software issues in customer devices, with the ability to provide accurate problem assessments.

• Understanding of excellent customer service principles, including effective communication, active listening, and customer-focused solutions.

• Knowledge of appointment scheduling procedures and tools to coordinate with customers for service consultations and repairs.

• Knowledge of building and maintaining OS images for loaner laptops, ensuring proper configurations for student use.

Skills

• Skill in identifying and resolving hardware and software issues in customer devices, including diagnosing and repairing problems effectively.

• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical customers in a clear and understandable manner.

• Exceptional attention to detail and organizational skills for documenting service requests, work performed, and customer interactions.

• Effective problem-solving and critical thinking skills to devise solutions for complex technical issues and provide recommendations to customers.

• Ability to manage multiple service requests, appointments, and device check-ins and check-outs efficiently.

Abilities

• Ability to provide customer-centric solutions and ensure customer satisfaction in all service interactions.

• Capacity to quickly adapt to new technologies and stay up-to-date with the latest industry trends.

• Strong organizational skills to manage service records, appointments, and ensure timely device service and returns.

• Ability to work independently, manage time effectively, and take initiative in resolving technical issues.

• Willingness and capability to work as part of a team, collaborating with colleagues to meet customer needs and support the organizations goals.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:

• Undergraduate tuition remission benefit:

• Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)

• Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)

• Access to the Employee Assistance Program (EAP)

• Access to Campus Recreation and Wellness

• Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member

01

Do you have experience providing customer service and serving as the primary point of contact for technical support, repair, or service requests?

• Yes
• No

02

Have you communicated technical information, service options, costs, or repair timelines to customers clearly and professionally?

• Yes
• No

03

Do you have experience diagnosing issues with computer hardware, software, operating systems, or malware, and determining appropriate solutions?

• Yes
• No

04

Have you performed any of the following technical services: data recovery, malware removal, hardware replacement, operating system installation, software installation, or password recovery/removal?

• Yes
• No

05

Do you have experience creating, deploying, maintaining, or updating operating system images for computers or mobile devices?

• Yes
• No

06

Have you scheduled customer appointments, consultations, or service repairs while coordinating timelines and expectations with customers?

• Yes
• No

07

Do you have experience using a ticketing, help desk, or service management system to document and track customer requests?

• Yes
• No

08

Have you been responsible for configuring, preparing, deploying, or maintaining multiple computers or laptops for organizational, educational, or business use?

• Yes
• No

09

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

10

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu