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Beneficiary Service Representative - 2nd shift Location: Aurora, IL, United States Job ID: 16976 Date Posted: Feb 8, 2026
Job Description Get Involved Samaritans Purse is seeking a Beneficiary Service Representative to join our team in Aurora, IL. You can be a part of a highly professional North American Disaster Relief team. In this role, you will communicate with beneficiaries within the United States. You will answer incoming calls, respond to emails, and assist with processing incoming beneficiary applications. You will work closely with Beneficiary Service Coordinators to ensure the highest level of support and assistance for those impacted by disaster.
Come and use your gifts daily to advance the Gospel. Bilingual in English and Spanish preferred. This is a 2nd shift position. The hours are 11:30 AM - 8:00 PM.
A Day in the Life of a Beneficiary Service Representative At Samaritans Purse, the Gospel really is the center of all we do. We start each day with a time of devotions and spend time praying for each other, our staff, and volunteers who serve around the globe.
In the role of Beneficiary Service Representative, you will have the opportunity to:
• Maintain your personal relationship with Jesus Christ and be an effective witness for Him. • Take inbound and outbound phone calls to serve homeowners affected by disaster and needing assistance with rebuilding their homes. • Investigate requests and documents services requested based on candidates need, eligibility, and other program criteria. • Recommend potential recipients for consideration to the U.S. Rebuild Beneficiary Services team. • Communicate and minister to homeowners, keeping them informed during the application process and assisting in their requests. • Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed. • All other duties as assigned.
Qualifications & Experience Associates degree, A.A. or equivalent from two-year college or technical school, and one to two years related experience and/or training or equivalent combination of education and experience.
Intermediate technology skills. Ability to analyze, organize, and prioritize work while meeting multiple deadlines. Highly effective communication and written skills. Ability to identify with and understand another persons experience or point of view. Ability to accurately prepare and maintain documents, records, files, and reports. Ability to recognize, analyze, and solve problems. Skilled in managing ones own time.
Twelve credit hours of college-level Biblical Studies preferred, not required.
Job Location: Aurora, IL Salary: $42,000 - $52,000 per year Type: Full-time Benefits Medical, prescription, dental & vision insurance Flexible Spending Account (FSA) Long-term and Short-term disability insurance Paid Family Medical Leave Term Life Insurance 401k retirement savings plan 10 paid holidays 12 vacation days 10 sick days
Samaritans Purse Mission Statement Samaritans Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritans Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine, with the purpose of sharing Gods love through His Son Jesus Christ.
The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.
Samaritans Purse Statement of Faith
We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13-2 Timothy 3:15-17
We believe that there is one God eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6
We believe in the deity of the Lord Jesus Christ in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 12:23; John 11:4 and 29; Acts 1:11 and 22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:10-11; Ephesians 2:28-9; Titus 3:4-7
We believe that all men everywhere are lost and face the judgment of God that Jesus Christ is the only way of salvation and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 2:8-9
We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 15:26-8; Acts 18 and 43; Romans 8:9; 1 Corinthians 14:14; Galatians 5:16-17; 18
We believe in the resurrection of both the saved and the lost, the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15
We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12-27; Ephesians 2:22-23
We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 18; Romans 9-15; 1 Peter 3:15
We believe Gods plan for human sexuality is to be expressed only within the context of marriage that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 6:27
We believe that we must dedicate ourselves to prayer to the service of our Lord to His authority over our lives and to the ministry of evangelism. Matthew 9:35-38; 23:37-39 and 28:18-20; Acts 18; Romans 9-15 and 20-21; Galatians 6:10; Colossians 2:26-10; 1 Peter 3:15
We believe that human life is sacred from conception to its natural end and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 15; Matthew 23:37-39; Romans 12:20-21; Galatians 6:10
Save Job Saved Share Share to e-mail Location: Aurora, IL United States Date Posted: Feb 8, 2026