Benefit Counselor/Rep (Bilingual) - Seasonal Assignment

Assignment Company Description

Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for over 25 years. Using proprietary, purpose-built technology, the company simplifies complex benefits environments by streamlining enrollment, eligibility management, carrier data exchange, and regulatory compliance. Benefit Harbor primarily serves midsize to large enterprises, helping HR teams reduce administrative workload and ensure ACA compliance. With strong integrations to insurance carriers and a focus on modernizing benefits operations, the company enhances the experience for both administrators and employees. Team members collaborate in a technology-driven, client-focused environment that values accuracy, reliability, and service excellence.

Temporary Assignment Information

Assignment Title

Seasonal Benefit Counselor / Representative (Bilingual)

Assignment Duration: October 1, 2026 – December 31, 2026

Assignment Type: Full-Time Temporary Assignment

Employer of Record: Secure Talent LLC dba WorkWell North America 

Client Assignment Location: Benefit Harbor Headquarters, Plano, Texas

Assignment Summary

As a Seasonal Benefit Counselor, you will be assigned to support Benefit Harbor's Open Enrollment operations by assisting employees with their benefit elections through multiple communication channels, including phone, live chat, and SMS text messaging.

During this temporary assignment, you will educate employees on available benefit options, assist with benefit enrollments, answer questions regarding plan offerings, and provide exceptional customer service while ensuring accuracy and confidentiality.

Successful temporary workers demonstrate professionalism, excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced, customer-focused environment.

Assignment Responsibilities

Temporary workers assigned to this assignment may be responsible for duties including, but not limited to:

• Answer inbound phone calls in a professional and timely manner.
• Respond to customer inquiries through live chat and SMS messaging.
• Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism.
• Assist employees with benefit enrollments during Annual Enrollment, New Hire enrollments, newly eligible enrollments, qualifying life events, and rehire enrollments.
• Explain benefit plan options, eligibility requirements, enrollment procedures, and general benefits information.
• Enter enrollment information accurately into the Benefit Harbor benefits administration platform.
• Verify dependent information and enrollment elections for accuracy.
• Respond to questions regarding benefit plans, enrollment status, and eligibility.
• Direct employees to the appropriate insurance carrier or vendor for claim-related questions.
• Help employees make informed benefit decisions by providing clear, accurate, and unbiased information.
• Conduct outbound follow-up calls, chats, or text messages when necessary to complete enrollments or resolve outstanding issues.
• Participate in outbound communication campaigns during Open Enrollment.
• Meet quality assurance, productivity, attendance, and customer service expectations.
• Notify leadership of system issues, unusual call volume, or customer concerns.
• Work collaboratively with Team Leads, Supervisors, and fellow team members to support client service goals.
• Maintain confidentiality of sensitive employee and benefits information.

Assignment Expectations

Temporary workers are expected to:

• Deliver exceptional customer service.
• Demonstrate professionalism in all interactions.
• Maintain confidentiality of employee information.
• Arrive on time and maintain dependable attendance.
• Adapt to changing business priorities during Open Enrollment.
• Follow Benefit Harbor procedures while complying with Talient/Workwell employment policies.
• Meet established quality and productivity expectations.

Required Qualifications

Communication Skills

• Excellent verbal and written communication skills.
• Professional phone etiquette.
• Strong grammar and written communication for chat and SMS interactions.
• Ability to actively listen and communicate clearly.

Customer Service

• Passion for helping customers.
• Ability to explain benefit information clearly.
• Strong problem-solving skills.
• Ability to remain calm during high-volume periods.

Technical Skills

• Ability to type 40+ words per minute.
• Comfortable using multiple computer applications simultaneously.
• Basic Microsoft Office knowledge.
• Ability to learn new software quickly.

Preferred Experience

Previous experience in customer service, retail, hospitality, healthcare, call centers, or benefits administration is preferred but not required.

Minimum Qualifications

• High School Diploma or GED.
• Fluently speak, respond and write in English and Spanish.
• 3–6 months of customer service experience in any industry.
• Ability to successfully complete the required background screening.
• Ability to work onsite in Plano, Texas for the duration of the assignment.

Assignment Location

Benefit Harbor Headquarters

5445 Legacy Drive

Plano, TX 75024

This is an onsite temporary assignment.

Assignment Schedule

This is a full-time seasonal assignment.

Tentative Schedule

Schedules are as follows: 8am - 5 pm, 9 am - 6 pm and 10 am - 7 pm 

• To ensure fairness one scheduled late shift each week from 10 am - 7 pm will be required from each worker, unless alternative arrangement has been set with assignment manager.

Schedules may be adjusted during the Open Enrollment season based on operational requirements.

Work Environment

This assignment is performed in a professional office environment using computers, telephones, headsets, and multi-channel customer communication software supporting phone, live chat, and SMS interactions.

Physical Requirements

Temporary workers should be able to:

• Sit for extended periods.
• Frequently use a computer and keyboard.
• Communicate effectively by phone and electronically.
• View computer monitors for extended periods.
• Occasionally lift office materials weighing up to 15 pounds.

Reasonable accommodations may be provided to qualified individuals in accordance with applicable law.

Important Assignment Information

This is a temporary assignment through Secure Talent LLC dba WorkWell North America  which serves as the Employer of Record (EOR).

Although you will perform your work onsite at Benefit Harbor, Secure Talent LLC dba WorkWell North America s responsible for:

• Employment documentation
• Payroll administration
• Weekly compensation
• Tax withholding
• Employment records
• Employment-related policies and procedures

This assignment is anticipated to continue through December 31, 2026; however, the duration may change based on business needs, client requirements, performance, or operational considerations.

This document is intended solely to describe the general nature of the temporary assignment. It does not constitute a contract of employment, guarantee a specific assignment duration, or alter the employment relationship with Talient/Workwell.