Benefit Programs Supervisor - Intake

Benefit Programs Supervisor - Intake

Salary

$68,830.00 - $108,291.00 Annually

Location

300 E Franklin Street, Richmond, VA 23219, VA

Job Type

Full-Time

Job Number

27M00000292

Department

Social Services

Opening Date

07/26/2026

Closing Date

8/9/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Social Services Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government.

Duties include but are not limited to

• Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc.
• Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis
• Reviewing and analyzing case activity for policy compliance and payment accuracy
• Oversight of case-processing, case management, and service delivery by employees
• Coaching and mentoring employees and documenting performance
• Participating in the hiring process for staff
• Researching case histories and authorizing actions and maintaining statistical data
• Acting as liaison to external and internal organizations and the general public
• Compiling and analyzing management reports on workload distribution and performance standards
• Ensuring quality customer service
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
• Other related duties as assigned.

City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices.

Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in human services, social work, or a related field
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Bachelors or higher degree in Human, Social Services or any relevant field
• Seven (7) or more years experience in Benefits Programs services
• Previous supervisory/ leadership and staff development experience
• Extensive knowledge of state, federal and local benefits programs
• Exceptional analytical, communication and customer service skills
• Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment
• Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs

LICENSING, CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• None required

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Which best describes your highest level of education?

• High School Diploma/GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters/Advanced Degree
• None of the above

04

Do you have a Bachelors degree or higher in Social Work or Human Services?

• Yes
• No

05

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

06

Do you have supervisory experience?

• Yes
• No

07

If you indicated "Yes" to having supervisory experience in question #5, please describe your experience.

08

Which best describes your years of experience issuing Department of Social Services Benefit Programs?

• Less than 6 years of experience
• 6 to 8 years of experience
• 8 or more years of experience

09

Which best describes your years of experience mentoring and training new and/or experienced Eligibility Workers?

• Less than 2 years of experience
• 2 to 5 years of experience
• 5 or more years of experience

10

Indicate the electronic case management systems in which you have experience using. Select all that apply.

• Virginia Case Management System (VaCMS)
• Harmony System
• Systems Partnering in a Demographic Repository (SPIDeR)
• Medicaid Management Information System (MMIS)
• Similar case management system
• None of the above

11

If you indicated "similar case management systems" in question 9, please describe the similar case management systems you have experience using.

12

Which best describes your years of experience reviewing and analyzing Social Services benefit program case activity for policy compliance and payment accuracy?

• Less than 6 years of experience
• 6 to 8 years of experience
• 8 or more years of experience

13

How has your education, training and experience prepared you for this opportunity?

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/