iBTR is actively seeking a skilled and experienced senior Benefit Resource Center Representative II. The ideal candidate should possess strong customer service, organizational, and technical skills and have a thorough understanding of back-end processes such as Evidence of Insurability (EOI), Qualified Life Events (QLE), and dependent verification. They will be responsible for delivering exceptional assistance to clients' employees, handling their benefit
inquiries, and ensuring smooth enrollment and related tasks.
Position Details:
How you'll make an impact:
Required: High School diploma or equivalent; Minimum 5 years related experience. Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date. Ability to work overtime as business need requires. Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures. Working knowledge of Microsoft Windows applications and Microsoft Office.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of knowledge, skill, and/or training, or an equivalent combination of education and experience.
• Prior experience with HR Technology, preferably in benefits administration or experience at a benefits brokerage firm is required.
• Exceptional multitasking, prioritization, and time management skills are a must.
• Excellent grammar and communication skills, both written and verbal.
• Strong communication skills and active listening ability.
• Exceptional customer service skills with the ability to delight customers.
• Ability to work in a fast-paced environment, navigate multiple systems, and effectively use all resources to resolve inquiries.
• Strong knowledge of insurance terminology, such as deductible, copay, coinsurance, and PPO/HMO, is required and preferred.
• Basic math and PC skills with proficiency in Microsoft Office applications.
• Ability to contribute positively and work well as part of a team.
Education and Experience
• High school diploma or equivalent required
• Two (2) years of experience in employee benefits administration technology solutions
• Minimum two (4) years of customer service or administrative or call center experience required.
• Prior experience working with PlanSource and Bswift
Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.