Position Summary:The Benefits Administration Specialist is responsible for administering the day-to-day operations of client benefit programs (group health, dental, vision, life, short-term and long-term disability, flexible spending plan, HSA/HRA, 401(k) plan). Provide excellent customer service and quality benefit administration. Provide analytical and technical support in the delivery of the benefit programs. This position reports to the Benefits Manager. Essential Job Functions:
Responsible for the administration and coordination of multiple medical, dental, vision, life, disability, retirement, FSA, HSA/HRA, ancillary, and supplemental plans;
Point of contact for client, employees, and outside vendors on all benefit related inquiries;
Coordinate with outside agencies regarding implementation, open enrollment, updated plan information, requested reports;
Research and resolve discrepancies regarding client and employee benefit plans;
Work effectively to make sure the plans run smoothly;
Set up and maintain client plans, electronic benefits enrollment, and employee deductions to ensure accuracy for payroll processing;
Assist clients and employees with questions regarding employee elections, deductions, plan docs, new hire benefits, annual renewal, and other benefit plan related items;
Review and reconcile plan data to ensure accuracy, assist clients with reporting requirements and plan audits;
Manage carrier, vendor, and outside agency relationships;
Provide professional and timely customer service support to internal and external customers;
Process all new-hires, terminations, and employee changes to vendors in a timely manner;
Work closely with client and vendors to update plans as needed to ensure accurate carrier feeds;
Coordinate benefit plan setup, employee deductions and compliance reporting issues with Information Systems, Human Resources, Payroll and Tax Compliance;
Gather employee data and oversee the processing of monthly billings and reconciliation, make necessary adjustments to ensure accurate pricing/billing;
Ensure compliance with all federal and state legal requirements for qualified plans including plan documents, summary plan descriptions, policy manuals, testing, audits, and government filings;
Work/communicate with other departments to keep the client satisfied.
Knowledge Skills & Abilities:
3 to 5 years’ related benefits or employee benefit administration experience required;
Bachelor’s degree recommended;
Excellent communication and organization skills are required;
Proven ability to work effectively in a team environment with associates;
Capable of effective planning and priority setting;
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines;
Strong analytical skills and a thorough knowledge of benefits administration;
Knowledge of benefit contract language;
Proficient reading, writing, grammar, and mathematics skills;
Computer proficiency and technical aptitude with ability to utilize Word, Excel, internal databases;
Proficient interpersonal relations and communicative skills;