Administrative Skills, Analysis Skills, Application Programming Interface (API), Brokerage, Communication Skills, Compensation and Benefits, Customer Experience, Customer Support/Service, Detail Oriented, Electronic Data Interchange (EDI), Employee Benefits, Establish Priorities, Federal Laws and Regulations, Financial Risk, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Information Technology/Systems Audit, Microsoft Office, Office Equipment, Onboarding, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Regulations, State Laws and Regulations, Team Player, Technical Support, Time Management, Training/Teaching, Typing, Writing Skills, XML (EXtensible Markup Language)
BenAdmin Technology Specialist
The BenAdmin Technology Specialist is at the heart of how our clients experience benefit administration technology. This is not a broad IT or general technology role — it is a specialized position focused specifically on the platforms and tools used to administer employee benefits, with Employee Navigator at the center.
As a vital member of the Experience Team, this role owns the client onboarding journey, drives the group renewal process, and serves as a trusted resource for benefit administration technology support. Beyond day-to-day operations, this position helps shape the training, strategy, and vision behind our benefit admin systems — making a real impact on both the client experience and the way our team works.
Duties and Responsibilities
- Premier user for BenAdmin system.
- Responsible for client onboarding, group renewal process and updates to the BenAdmin System.
- Support other HUB Team's with technical issues and provide ongoing training as needed.
- Assist supervisor with ongoing trainings, documents, and presentations for internal staff.
- Perform cross company system audits, updates and take preventative measures to prevent financial risk to the company and its clients.
- Assist Clients with triggering Payroll Integrations and integration process if needed
- Stay abreast of Ben Admin technology, submit escalated service tickets and enhancement requests, as necessary.
- Assists in the set-up and monitoring of EDI files.
- Assists in the set up and monitoring XML Files and API Files when applicable
- Maintains positive relationships both internally and externally
- Maintain HUB Values including HIPPA Compliance.
- Ensures we are meeting HUB turn-around times.
Qualifications
Work experience:
- 1-2 years working for a carrier or brokerage firm.
- Knowledge of Employee Navigator is preferred.
- Experience with benefits and enrollment systems preferred.
Education:
Knowledge and Skills:
- Strong verbal and written communication skills
- Analytical and problem-solving abilities
- Proficient in Microsoft Office – intermediate to expert user level preferred.
- Excellent organizational skills
- Ability to work well under pressure with attention to detail
- Team oriented self-starter with ability to prioritize, monitor and control workflow deadlines and be flexible
- Detail oriented
- Sense of urgency
- Understanding of benefits & benefit terminology
- Proficient typing ability
- High degree of independence and problem-solving skills
Working conditions:
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Physical requirements:
None
Direct reports:
N / A
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.