Benefits Advisor

Job Title: Benefit Advisor

Location: East Harlem, NY (198 E. 121st St) — On-Site & Virtual (Hybrid eligible)

Client: Center for Urban Community Services (CUCS)

Job Type: Full-Time, Direct Hire

Schedule: Standard Business Hours

Compensation: $42,952.00 – $58,185.40 / year

Position Summary

Randstad is seeking a Benefit Advisor to join CUCS in East Harlem. Delivering person-centered services onsite and virtually, this role provides eligibility screening, application assistance, advocacy, and care coordination to help New Yorkers access critical resources and achieve long-term stability. The Advisor maintains high compliance standards, thorough documentation, and active caseload management per CUCS and funder guidelines.

Key Responsibilities

• Eligibility & Applications: Assess client needs using approved tools to identify city, state, federal, and private benefits; assist with applications, documentation, and interview or appeal prep.

• Caseload Management: Manage a fluid caseload to meet productivity benchmarks; track application statuses, resolve delays, advocate for clients, and lead appeals or mediation.

• Coordination & Outreach: Refer clients to external providers (legal, housing, food, employment); participate in outreach and community presentations to drive enrollment.

• Documentation & Compliance: Maintain strict confidentiality and accurately record all client interactions, services, and outcomes in funder databases within set timeframes.

• Supervision & Collaboration: Participate in supervisory and team meetings, address operational barriers proactively, complete mandatory trainings, and use incentives (e.g., MetroCards) to support retention.

Qualifications & Requirements

• Education: High School Diploma or GED required (Bachelor’s in Social Work, Psychology, or related field preferred).

• Experience: Public benefits navigation (SNAP, Medicaid, SSI/SSDI), case management, or human services experience preferred.

• Core Competencies: interpersonal, advocacy, and crisis-intervention skills; database proficiency; ability to manage fluid priorities in an inclusive environment.

Benefits Summary

• Time Off: 17 days PTO (1st yr), 10 sick days, 3 personal days, 12 paid holidays.

• Health & Wellness: Medical, Dental, Vision, HSA, Life Insurance, EAP, STD, Paid Family Leave.

• Financial & Perks: 403(b) Retirement, Transit Subsidy, FSA, Tuition Reimbursement.

salary: $42,952 - $58,185.4 per year
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

• Eligibility & Application Assistance: Assess client needs in person or virtually using approved screening tools to identify applicable city, state, federal, and private benefits; assist clients with completing applications, gathering documentation, and preparing for interviews or appeals.

• Caseload Management & Tracking: Manage an active, fluid caseload to meet productivity and quality benchmarks; track benefit application statuses in database systems, resolve delays, advocate for clients, and initiate appeals or mediation as needed.

• Care Coordination & Outreach: Facilitate referrals to external providers (legal services, housing support, food resources, financial counseling, employment); participate in virtual and in-person community outreach, engagement activities, and presentations to promote enrollment.

• Documentation & Compliance: Maintain strict confidentiality and adhere to privacy standards; accurately document all client interactions, services rendered, and outcomes in funder and internal databases within required timeframes.

• Supervision & Team Collaboration: Prepare for and participate in supervisory meetings, contribute to a respectful and inclusive team environment, analyze operational barriers proactively, and complete mandatory trainings using available incentives (e.g., MetroCards, emergency items) to support client retention.

Skills

• Benefits Administration
• Benefits
• Call Center
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  Qualifications
• Years of experience: 0 years
• Experience level:
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  

  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.