Software Guidance & Assistance, Inc., (SGA), is searching for a
Benefits Analyst for a
contract assignment with one of our premier SaaS clients in San Jose, CA. This is an onsite role with 5x per week in office.
Responsibilities:- Healthcare support and program management
- Be the first point of contact for healthcare escalations to the benefits COE team. Monitor cases and channels (e.g. Slack benefits-talk, ServiceNow, bswift, ERC, webinar chat), identify and report on trending issues, research specific concerns, and resolve issues working with employee, vendors, and COE as needed.
- Triage healthcare "ServiceNow” tickets, resolve healthcare cases and escalate any administration service issues to Rewards Ops or COE team.
- Serve as a Tier 2 escalation resource for employee benefits inquiries beyond standard call center support, including coordinating with health plan liaisons and vendors as needed to support issue resolution. Provide information and guidance to help employees understand benefits programs, policies, and changes through ad hoc interactions, benefit meetings, and benefit fairs. May also include updating healthcare content in call center training decks and FAQs.
- bswift and Emma administration: Support Open Enrollment readiness by reviewing and updating enrollment requirements, plan details, and employee-facing content within bswift and Emma. Conduct testing of enrollment functionality, communications, and enrollment workflows, and perform final validation of content, rates, and enrollment flows following vendor and Rewards Operations sign-off.
- Communications content review: Review healthcare-related communications and content, including Open Enrollment materials, OE website updates, Rewards Guides, videos, PDFs, vendor communications, employee mailers, and microsites. Support annual Open Enrollment, year-end, mid-year, and ad hoc healthcare content updates for benefits.adobe.com, ensuring information is accurate, current, and aligned across employee-facing resources.
- Events support: Liaise with internal and external teams on healthcare events, including calendaring and fulfillment. Confirm healthcare vendor participation, signage, and logistics for Open Enrollment fairs and pop-up events. Support programmatic webinars by coordinating scheduling, and promotion, and review of supporting collateral (decks, flyers, posters, FAQs, tip sheets, etc.) as needed.
- Compliance
- May review SBCs, plan booklets, Schedules of Benefits and other compliance documents and coordinate with program managers to support any compliance implementation and posting.
- May support legislative requirements such as healthcare transparency, mental health parity (reviewing documents, posting mandatory employee notifications, tracking, scheduling)
- May contribute to compliance administration such as COBRA administration, non-discrimination testing, PCORI fees, IRS updates to pre-tax spending accounts, etc.
- May project manage and track annual compliance notices (e.g., SAR, Medicare, HIPAA) and aggregate notices for employee notification by annual deadlines.
- Special projects
- In partnership with Sr. program managers, help drive or support various special projects such as RFPs and the implementation of new benefits vendors or programs.
- Support the healthcare portion of survey submissions (e.g. SVEF benchmark survey, Corporate Equality Index CEI)
- Liaise with wellbeing team on healthcare data needs for physical and emotional wellbeing dashboards.
- Acquisitions: Support acquired company medical plan transitions (onboarding vendors for claim runoff, decommissioning, scheduling webinars and support Q&A sessions).
Required Skills:- 7 years + of directly applicable US health and welfare benefits experience
- Knowledge of Employee Retirement Income Security Act (ERISA) regulations, and other applicable federal, state, and local laws governing benefits
- Strong organizational skills, ability to multi-task in a fast-paced environment.
- Strong oral and written communication skills and attention to detail.
- Ability to work efficiently both independently and within a team to meet common goals.
- Demonstrate analytical and problem-solving capabilities to manage escalations and help Sr. program managers identify root causes of issues.
- Ability to collaborate with various stakeholders such as Employee Resource Center (ERC), payroll, communications, and vendors.
- Demonstrate desire to learn, grow, and take on new challenges.
- Bachelor's Degree in related field. Required education may be substituted by additional years of experience.
- Certified Benefits Professional (CBP) or Certified Employee Benefit Specialist (CEBS) professional certification, a plus.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at
https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company
EEO page to request an accommodation or assistance regarding our policy. #LI-JG1