BENEFITS ASSISTANT NF-03

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BENEFITS ASSISTANT NF-03

Department of the Army

United States Army Installation Management Command

IMCOM HQ DFMWR Employee Benefits Division

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

This position is located at Fort Sam Houston in San Antonio, TX.

It is the applicants responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.

Learn more about this agency

Summary

This position is located at Fort Sam Houston in San Antonio, TX.

It is the applicants responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 07/28/26

Due by 11:59 p.m. ET on July 28, 2026

Location

4 vacancies in the following location:

Fort Sam Houston, TX

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $50,000 - $58,000 per year Pay scale & grade

NF 3

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required

Appointment type Permanent

Occupations and job series

• 0303 Miscellaneous Clerk And Assistant

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number NENAFCC2613006634 Control number 876437900

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

Help

• Under general supervision, performs duties as a benefits assistant in providing customer support to eligible employees and retirees, participants, human resources offices, and others on NAF benefits plans and portability of benefits.
• Provides advice and assistance on routine benefit actions based on governing regulations and plan provisions.
• Assists benefits examiners and specialists by providing a wide variety of technical support in the administration of benefits programs (medical/dental insurance, life insurance, retirement, 401(K), and flexible spending/savings accounts).
• Performs functions such as determining eligibility; verifying coverage; examining, adjudicating, and processing claims for pensions and other benefits; validating employee service data; and communicating with service providers to respond to inquiries, resolve problems, and ensure delivery of benefits.
• Utilizes automated benefits systems to perform audits, run reports, process enrollments and terminations, and update electronic files and personnel records.
• Reconciles benefits enrollment data with payroll systems to verify eligibility data, enrollments, and payment of premiums.
• Processes request for military service credit and retirement refunds.
• Sorts and scans transmittals and other benefits correspondence into document storage systems and distributes files to correct benefits team.
• Interacts professionally with staff and customers internal and external to the organization on a variety of benefit matters and inquiries.
• Performs other duties as assigned

Requirements

Help

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

Experience in providing clerical or assistance work which provided a broad working knowledge of the procedures and practices of human resources, employee benefits, or benefits administration.

Must possess demonstrated knowledge of rules, regulations, and other guidelines related to performing the work described above.

Experience uitlitzing automated benefits systems and software to gather and process information from a variety of sources.

Experience communicating with internal and external customers to resolve issues and address inquiries.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

Demonstrated customer service experience in a call center, administrative assistant, or similar capacity.

Demonstrated knowledge of Civil Service or Department of War civilian human resources or federal benefits plans (i.e., Federal Employees Retirement System (FERS), Federal Employee Health Benefits, Thrift Savings Plan, DoD Nonappropriated Fund benefits plans).

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

Area of Consideration

• This job is open to candidates who This job is open to candidates who are within the commuting area. NOTE: Local commuting area is defined as Bexar County/Fort Sam Houston/Texas and surrounding area within 50-mile radius; in addition to, you are considered eligible if one of the following applies: 1) you live outside of this area and are able to commute to work on a daily 2) you are able to relocate yourself on your own expenses, 3) you are an involuntarily separated military member, or 4) you are a military spouse/family member relocating to this installation. Eligibility begins 30 days before the military sponsors reporting date at the new duty location.(Spouse Employment Preference (SEP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration).

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 11:59 CST on 07/28/2026 to ensure timely processing.
• Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Governments interest.

Important Information Regarding Access to Certain Federal Facilities:

• Access to certain federal facilities may require a REAL ID-compliant drivers license/ID (marked with a star) or an Enhanced Drivers License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities:

• After you apply, your application remains valid for ???????90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Termination of Spouse Employment Preference

• Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

• Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
• We will consider your responses to our application questionnaire.
• If youre tentatively qualified, well take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If its later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Preference 1 Spouse Employment Preference (SEP)
• NAF Preference 2 Involuntarily Separated From the Military (ISMP)
• NAF Preference 3 Family Member Preference (FMP) (Foreign OCONUS ONLY)
• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Review our benefits

Required documents

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to:

• https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/.

• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count (https://help.usajobs.gov/faq/application/documents/resume/page-limit).

• Please do not include photographs, personal images or other inappropriate content in your application materials. Should you include any of these items, your resume may not be reviewed.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number NENAFCC2613006634. The complete application package must be submitted by 11:59 PM Eastern Time on 07/28/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/13006634.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Agency contact information

Anna Humes

Phone 520-674-2636 Email anna.m.humes.naf@army.mil Address CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to:

• https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/.

• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count (https://help.usajobs.gov/faq/application/documents/resume/page-limit).

• Please do not include photographs, personal images or other inappropriate content in your application materials. Should you include any of these items, your resume may not be reviewed.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number NENAFCC2613006634. The complete application package must be submitted by 11:59 PM Eastern Time on 07/28/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/13006634.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Expand Hide how to apply

Agency contact information

Anna Humes

Phone 520-674-2636 Email anna.m.humes.naf@army.mil Address CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

United States Army Installation Management Command

The U.S. Army Installation Management Command delivers base support from the strategic support area, enabling readiness for a globally responsive Army.We Are the Armys Home

• Committed to Service
• Enhancing Readiness
• Foundation of the Army culture

The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, and other situations where telework serves a compelling Agency need.

Why San Antonio? San Antonio is a city that offers a unique blend of rich history and modern growth. Known as "The Alamo City," it boasts a vibrant culture, a thriving job market, and a cost of living that is more affordable than many other major Texas cities without sacrificing modern conveniences. Whether its enjoying the iconic River Walk, exploring trendy dining spots, growing your career, or raising a family in an affordable, friendly neighborhood, San Antonio provides the perfect backdrop to live, work, and play.

Agency contact information

Anna Humes

Phone 520-674-2636 Email anna.m.humes.naf@army.mil Address CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Summary

This position is located at Fort Sam Houston in San Antonio, TX.

It is the applicants responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 07/28/26

Due by 11:59 p.m. ET on July 28, 2026

Location

4 vacancies in the following location:

Fort Sam Houston, TX

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $50,000 - $58,000 per year Pay scale & grade

NF 3

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required

Appointment type Permanent

Occupations and job series

• 0303 Miscellaneous Clerk And Assistant

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number NENAFCC2613006634 Control number 876437900

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