Title: Benefits Consultant
State Role Title: Human Resource Analyst II
Hiring Range: Commensurate with experience
Pay Band: 5
Agency: Department of Taxation
Location: Main Street Center
Agency Website: https://www.tax.virginia.gov/work-with-us
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Taxation is seeking a highly skilled and customer-focused Benefits Consultant to serve as the agency’s primary expert in leave programs and related benefits and HR policies. This role combines advanced-level leave administration with comprehensive benefits consulting to deliver seamless, accurate, and employee-centered support across the full spectrum of Commonwealth benefit and leave programs.
The Benefits Consultant acts as a strategic partner to employees, supervisors, and HR staff through expert interpretation of policy, proactive case management, and strong collaboration with third-party administrators. This position ensures regulatory compliance, timely processing, and exceptional service throughout each employee’s leave-cycle.
Key Responsibilities
• Serve as subject-matter expert on leave programs, including Virginia Sickness and Disability Program (VSDP), Family and Medical Leave Act (FMLA), Workers’ Compensation, and other state and agency leave policies.
• Manage complex leave cases from start to finish, ensuring accuracy, policy compliance, and timely communication with employees, supervisors, and HR partners.
• Coordinate with the Payroll Services Bureau and third-party administrators such as Alight and MC Innovations to ensure accurate and efficient processing.
• Maintain detailed, confidential case documentation and ensure data integrity across all HR information systems, including Cardinal and VNAV.
• Lead or support return-to-work initiatives, including accommodations, transitional duty processes, and disability case coordination.
• Provide personalized consultation on benefit eligibility, enrollment, coverage changes, and retirement benefits related to leave.
• Interpret and apply laws and policies, ensuring compliance and consistent practices across the agency.
• Deliver in-person and virtual presentations, benefits orientations, and training sessions for employees and managers.
• Analyze trends, identify process improvements, and contribute to HR policy development.
This position is located in our Central Office in downtown Richmond, Virginia.
This position is eligible for a hybrid telework schedule once fully trained.
The anticipated hiring range is up to $90,000, commensurate with experience.
As a member of the Virginia Tax team, you can expect additional benefits such as:
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you.
Minimum Qualifications
• Comprehensive knowledge of disability programs, Workers’ Compensation, FMLA, ADA, and state leave administration policies.
• Knowledge of health, retirement, and FSA plans.
• Proficiency in Microsoft Excel and Word for creating, maintaining, and analyzing benefit- and leave-related data.
• Demonstrated ability to manage confidential information with discretion and integrity.
• Strong analytical, problem-solving, and judgment skills.
• Excellent verbal and written communication skills with the ability to explain complex concepts clearly and professionally.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Experience using HR Information Systems (HRIS).
Additional Considerations
• Experience with Commonwealth of Virginia HR systems (Cardinal, VNAV) and programs (VSDP).
• Experience working with the Payroll Services Bureau.
• Experience processing HR transactions.
• Experience delivering training or benefits orientations.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.
Virginia Tax is unable to provide sponsorship for this position now or in the future. Applicants must have permanent authorization to work in the United States without the need for sponsorship now or in the future.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.
Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3610.
Virginia Tax participates in E-verify.
Consideration for an interview is based solely on the information within the application and/or resume’.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone: 804-786-3608
Email: hroffice@tax.virginia.gov