Benefits Coordinator

• Build trusted relationships with members through regular outreach and personal interaction.
• Serve as a primary point of contact for members needing assistance with healthcare and benefits navigation.
• Identify unmet needs and proactively connect members with appropriate services and resources.
• Promote preventive wellness by educating members on available programs, resources, and initiatives.
• Provide clear, accessible information to help members understand and effectively utilize their benefits.

• Assist members in navigating healthcare systems, provider networks, and benefit plans.
• Coordinate medical and specialist appointments to ensure a seamless care experience.
• Coordinate third-party services (e.g., DME, home health, specialty providers).
• Connect members with community-based resources such as transportation, home care, and support services as needed.

• Provide follow-up support after hospitalizations or major health events to ensure continuity of care.
• Assist members with accessing wellness tools and programs (e.g., remote monitoring, health resources).
• Serve as a consistent advocate to help members overcome barriers to care.

• Collaborate closely with Meta Care’s interdisciplinary support team, including pharmacists, nutritionists, and social workers.
• Partner with client leadership to ensure strong communication and coordination of services.
• Participate in meetings to identify member needs and support program growth.
• Support outreach efforts to increase awareness and engagement in available services.

• Maintain accurate and timely documentation of member interactions and services provided.
• Uphold strict confidentiality in accordance with HIPAA and PHI guidelines.
• Engage professionally and respectfully with all members and colleagues.
• Travel locally as needed to support members and program initiatives.
• Perform additional duties as assigned.

• Minimum 3 years of experience in healthcare, benefits, or a related field required.
• Experience working in a busy provider practice, clinic, or healthcare office environment strongly preferred.
• Experience with healthcare benefits navigation, insurance, or care coordination strongly preferred.
• Clinical backgrounds (e.g., LPN, RN, CNA, Medical Assistant) are welcomed but not required.
• Strong understanding of the healthcare system, provider networks, and patient support services.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Exceptional communication and interpersonal skills, with a compassionate and service-oriented approach.
• Highly organized with strong attention to detail and follow-through.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Compensation based on experience and qualifications.
• Full-Time employees are eligible to receive:
  • Medical, dental, and vision insurance
  • Retirement plan
  • 7 paid holidays
  • Vacation and sick leave
  • Company contribution of 90% toward individual medical premiums

REC@metacareusa.com

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