Job Title: Benefits Customer Service Representative - Bilingual Address: Pittsburgh, PA Schedule: M–F, 40 hours per week with potential overtime during busy seasons; hours may fluctuate between 32 to 40 hours during off season. Job Description Quickly build rapport and respond to Spanish-speaking customers in a compassionate manner by identifying and exceeding expectations. Customize customer service approach to meet various member communication styles while maintaining professionalism. Safeguard confidential information in accordance with HIPAA and Data Privacy laws. Translate complex plan information into simple explanations for customers. Read and understand clients' plan documents while anticipating future member needs. Demonstrate knowledge and compliance with company and client procedures. Maintain and document complete and accurate call and case notes in English. Regularly participate in team meetings and training. Communicate and collaborate with colleagues in a respectful manner. Perform other duties as assigned. Critical Information This is a remote position that requires meeting eligibility requirements to work from home. Education/Licenses Needed High School diploma required. Excellent Spanish language skills; ability to translate calls into grammatically correct English. Experience working in a customer service environment. Comfortable working in a virtual environment. Benefits: Benefits are available to full-time employees after 90 days of employment. A 401(k) with a company match is available to full-time employees after 1 year of service. This is an AI-formatted job description; therefore, this does not remove human decision-making.
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals