Benefits Network Engagement Coordinator

Position Summary

The Benefits Network Engagement Coordinator plays a pivotal role in supporting Food Bank For New York City's community-based organization (CBO) partner network, who together drive strategic initiatives focused on alleviating hunger and promoting economic empowerment. This role is responsible for liaising with, recruiting and coaching community organizations to participate in SNAP outreach and enrollment services, technical assistance, training, and serves as a key point of contact for Food Bank members who participate in the Food Bank's SNAP Partner Network and the award-winning Tiered Engagement Network (TEN). The Benefits Network Engagement Coordinator builds and maintains relationships with partner agencies, coordinating resources and capacity-building efforts to ensure seamless access to critical food and economic benefits for low-income New Yorkers. This position reports to the Benefits Network Manager and requires office-based work, as well as virtual and field-based (in-person, on-site) support across New York City.

Principal Duties and Responsibilities

• Partner Engagement, Activation and Support:

• Serve as the primary contact for a network of community-based organizations (CBOs), providing technical assistance and support for their program implementation.

• Maintain regular communication with partner agencies to help them meet monthly screening, application, and referral goals. Together with the Manager, this team supports between 50-100 sites annually.

• Monitor partner performance on key SNAP metrics and TEN partner referrals; develop and implement technical assistance strategies to address performance areas to help network partners improve services.

• In coordination with the Benefit Network manager, develop and implement annual activation plans with returning partners, Food Bank's agencies and other organizations across NYC to expand capacity to provide SNAP and related services to their communities.

• Network Coordination & Expansion: In collaboration with the unit Manager, develop and implement annual recruitment of new partner sites in line with Food Bank's strategic priorities, identifying high-need or underserved areas to guide the expansion of the partner in the network.

• Recruit new partner agencies to participate in Food Bank's SNAP and TEN programs.

• Assess organizations' capabilities to provide SNAP enrollment or outreach.

• Develop service profiles of network members and determine their capacity to become a SNAP enrollment partner or a TEN-referral partner

• Training & Onboarding: Conduct new partner orientations and refresher trainings for existing CBOs to strengthen their capacity in SNAP and TEN.

• Facilitate trainings on SNAP and TEN best practices, as well as Food Bank's policies and procedures, to support partner organizations in delivering a dignified, high-quality experience for clients.

• Develop and update documentation and reference guides, including standard operating procedures (SOPs) to standardize work and provide clear information and guidance to partners.

• Network Convenings & Site Visits:

• Support the Network meetings (at least quarterly) to foster collaboration and address systemic challenges amongst CBOs in Food Bank's network.

• Coordinate site visits with CBOs to finalize the activation or recruitment process and with network partners to provide in-person technical support as needed

• Data Monitoring & Reporting:

• Utilize Food Bank's online Salesforce tool to track and monitor partner data, including SNAP applications and recertification submissions, partner referrals, client outcomes, and partner performance.

• Analyze data reports to highlight impact and identify opportunities for program improvements.

• In consultation with the Manager, develop and implement strategies based upon partner performance trends to respond to sites' issues as needed.

• Collaboration Across Teams: Work closely with internal departments (e.g., Member Services, Community Nutrition, Financial Empowerment, Mobile Pantry, etc.) to coordinate outreach, support cross-program referrals, and ensure alignment with Food Bank's strategic goals to optimize SNAP and other benefits participation in targeted neighborhoods or populations.

• Administrative & Grant Support: Support administrative tasks related to partner agreements and performance-based grant allocations. Coordinate grant compliance and performance, monitor partner progress against goals, and provide ongoing support as needed.

• Other duties as assigned.

Qualifications:

• Bachelor's degree and a minimum of 1 year of experience in social services, benefits programming, or a similar field.
• Strong project and relationship management skills, with experience liaising with community-based organizations or government agencies.
• Knowledge of SNAP policy, application processes, or other income support benefits or programs offered by NYC Human Resources Administration (HRA) is highly preferred.
• Proficiency in MS Office, including Excel, PowerPoint and other applications; familiarity with Salesforce or other cloud-based data management tools is a plus.
• Demonstrated ability to work with diverse and low-income populations, with experience in community organizing or working with Emergency Food Providers strongly preferred.
• Excellent communication, public speaking, and training facilitation skills.
• Bilingual in English/Spanish is a plus.
• Willingness and ability to travel citywide, as needed.

The pay range for this role is between $29.38 - $32.39 hourly ($53k - $59k annually)

Key Competencies:

• Commitment to contribute to a cohesive, inclusive and impactful team dedicated to ensuring goals are achieved in line with Food Bank's Mission and Core Values.
• Strong organizational and administrative skills, with the ability to set priorities and manage multiple projects.
• Ability to adapt to changing work environments and remain flexible in a collaborative team setting.
• A deep commitment to service and Food Bank For New York City's mission to support low-income New Yorkers in accessing food and economic security.