Benefits Program Worker I

Position Details

Position Information

Working Title of Vacant Position Benefits Program Worker I Job Type Full Time Posting Type Public Number of Vacancies 1 Department HUMAN SVCS Division HS-SS ELIGIBILITY SVCS Requisition Number 2026348 Number of hours worked per week 40 Work Schedule

Monday-Friday/8:00 AM-5:00 PM;

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA. Position Driving Requirement N - Never Pay Grade GE07 Pay Basis Semi-Monthly Advertised Salary

Starts at $45,852; Depending on Qualifications and Experience.

Job Description

Make a Difference Every Day - Join Us as a Benefits Program Worker!

Are you passionate about helping others and making a real impact in your community? The City of Chesapeake's Department of Human Services is looking for a dedicated and detail-oriented Benefits Program Worker to join our team!

In this role, you'll be the critical connection between individuals and families in need and the financial, medical, and nutritional assistance that can change their lives. You'll guide applicants through the eligibility process, conduct interviews, assess needs, and ensure they receive the right support at the right time.

TYPICAL TASKS:

• Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
• Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
• Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
• Grants or denies benefits and notifies the recipient of determination.
• Screens telephone calls relating to public assistance and service programs; provides information.
• Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
• Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
• Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires high school diploma or GED/HSE supplemented with any additional benefit program related training.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related experience in a paraprofessional, clerical, or similar capacity including public contact, interviewing, information gathering and the analysis of data.

SPECIAL REQUIREMENT:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• A minimum of two years of related experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services.
• Policy and procedures are important factors in determining eligibility; therefore, familiarization with SNAP and Medicaid policy is recommended.
• Completion with Phase Policy Training for TANF, Medicaid, and SNAP benefits. (Transcripts will be requested to verify this information)

Posting Detail Information

Job Open Date 07/23/2026 Job Close Date 08/09/2026 Open Continuous No Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Frequently- From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 10 lbs Carrying Frequently- From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Occasionally- Up to 1/3 of the time. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Occasionally- Up to 1/3 of the time. Twisting Frequently- From 1/3 to 2/3 of the time. Climbing Occasionally- Up to 1/3 of the time. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Continuously- 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment Required

N/A

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Frequently- From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

NO

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

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Applicant Documents

Required Documents

• Resume

Optional Documents

• Transcripts