Benefits Program Worker III (Social Services)

Position Details

Position Information

Working Title of Vacant Position Benefits Program Worker III (Social Services) Job Type Full Time Posting Type Public Number of Vacancies 2 Department HUMAN SVCS Division HS-SS ELIGIBILITY SVCS Requisition Number 2026253 Number of hours worked per week 40 Work Schedule

Monday- Friday; 8am-5pm

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA (100 Outlaw Street) Position Driving Requirement O - Occasional Pay Grade GE11 Pay Basis Semi-Monthly Advertised Salary

$55,854/ annually

Actual starting salary based on qualifications and experience

Job Description

Do you have experience determining TANF, SNAP, ABD and Medicaid eligibility? Are you a whiz at comprehending and applying policies and procedures for benefit programs? Do you have VaCMS experience? Do you have supervisory experience? If so, we would like a chance to talk to you about an exciting opportunity with our Human Services agency as a Benefit Programs Worker III.

The successful candidate will interview and communicate in a manner to accurately assess the customer's needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer's circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.

ESSENTIAL TASKS

The tasks listed below are those that represent the majority of the time spent working in this class.

Management may assign additional tasks related to the type of work of the class as necessary.

• Serves as a lead worker and supports the supervisor by conducting program training for staff and reviewing case files for accuracy and completeness.
• Monitors casework for accuracy and compliance; assists staff in evaluating complex or difficult eligibility cases.
• Screens incoming cases from intake and other units to ensure accuracy and completeness.
• Carries a caseload of clients receiving public assistance that involve complex issues
• Interviews applicants and clients to determine eligibility by securing and verifying social, financial, and medical information.
• Analyzes and documents case data to determine the most beneficial assistance plan; grants or denies benefits and notifies clients of determinations.
• Supervises staff by providing training, assigning and evaluating work, mentoring, counseling, and offering policy guidance.
• Investigates suspected fraud referrals received from staff, community sources, and computer data matches.
• Collects and analyzes evidence to support fraud investigations, conducts interviews with suspects and witnesses, and establishes intent.
• Testifies in court as needed; calculates fraud claims and initiates collections.
• Performs general administrative tasks such as correspondence, data entry, filing, faxing, phone calls, and photocopying.
• Compiles and maintains data for routine and special reports documenting program activities.
• Participates in staff meetings to share information and attends supervisory training to enhance professional skills.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE and completion of government assistant programs.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of five years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Knowledge of SNAP, TANF, Medicaid
• Prefer working knowledge on processing Applications requesting Federal programs

Posting Detail Information

Job Open Date 08/20/2026 Job Close Date 09/07/2026 Open Continuous No Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Frequently- From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 10 lbs Carrying Frequently- From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Occasionally- Up to 1/3 of the time. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Occasionally- Up to 1/3 of the time. Twisting Frequently- From 1/3 to 2/3 of the time. Climbing Occasionally- Up to 1/3 of the time. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Continuously- 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment Required

N/A

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity D = Daily Darkness or Poor Lighting D = Daily Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Frequently- From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

NO

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.

• Yes

• No

• • This position requires completion of state-mandated SNAP and Medicaid program trainings. Please provide a list of all relevant trainings you have completed. If none, please indicate "N/A."

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Transcripts
• Letter of Recommendation