Summary
Responsible for providing support for benefit programs and services, wellness resources, and retirement-related support to employees, retirees, and their dependents.
Pay Range: $23.75 - $26.78/hr
Work Schedule: Onsite, Monday - Friday, 8:00 a.m. to 5:00 p.m.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provides front desk HR support as the daily initial point of contact for walk-ins and phone calls.
Respond to employee inquiries regarding benefit services, payroll deduction, and retirement information.
Initiates new hire outreach and follows up on any outstanding deliverables
Provide HR ticketing system support by taking on duties of air traffic control (ATC) to include, but are not limited to, directing tickets and phone calls to appropriate HR teams.
Provides support for cyclical eligibility audit processes
Assists with and provide backup support for the bill payment process.
Minimum Qualifications
Education/ Experience:
High School Diploma or G.E.D
1-2 years of related experience in a customer service capacity
Intermediate experience with MS Office
Ability to comfortably lead employee presentations and meetings
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience:
2+ years of direct experience in benefits administration, human resources, or customer support preferred
Advanced-level experience in MS Office
Direct experience developing and/or leading group presentations, meetings, or events- both instructor-led and virtual
Knowledge, Skills & Abilities:
Intermediate knowledge of business practices and procedures
Attention to detail and ability to proactively seek opportunities for process improvements
Excellent verbal and written communication skills with the ability to communicate with tact and diplomacy
Ability to present information in an organized, logical manner and ensure execution as expected for all core functions
Excellent customer service and telephone etiquette skills
Ability to work independently and/or in a team environment
Ability to maintain confidentiality in regard to employees' personal health information
Licenses and Certifications
Physical Requirements / Work Environment
The incumbent works in a typical office environment, relatively free from unpleasant environmental conditions or hazards.