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Bereavement Program Manager

HOPE HOSPICE

New Braunfels, TX

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JOB DETAILS
SKILLS
Administrative Skills, Clinical Medicine, Coaching, Communication Skills, Community Programs, Community and Social Services, Contact Management, Customer Support/Service, Customer/Client Research, Documentation, Employee Orientation, Establish Priorities, Fundraising, Grant Writing, Hospice Care, Intelligence Agencies, Interpersonal Skills, Leadership, Maintain Compliance, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Program Evaluation, Project/Program Management, Public/Media/Press/Analyst Relations, Record Keeping, Regulations, Regulatory Compliance, Regulatory Requirements, Reimbursement, Reporting Skills, Requirements Management, Service Delivery, Team Player, Time Management, Training Program Development, Training/Teaching, Volunteer Management
LOCATION
New Braunfels, TX
POSTED
7 days ago
Job Summary: Responsible for developing, implementing, and supervising the Bereavement Program and Children's Grief Program and for the delivery of related services, to include patients and families both at Hospice and in the community at large. This position is responsible for the training and supervision of Bereavement Program and Children's Grief Program volunteers, interns and employees.

Job Status: Full Time/ Exempt

Job Relationships:

Reports To: CEO

Supervises: Bereavement Program and Children's Grief Program Counselors,Program Assistant, Interns, and Volunteers.

Qualifications:
  1. LPC or LPC-S Preferred
  2. Master's Degree in Counseling preferred
  3. Demonstrated clinical experience in the areas of grief and loss, trauma, child and adolescent death and dying issues, individual, family and group therapy.
  4. Leadership skills and experience including professionalism, emotional intelligence, organization, and coaching/development.
  5. Demonstrated skill in administrative performance including expertise with both written and oral communication, supervision of volunteers and/or staff, documentation and evaluation requirements, and program management.
  6. Suitable personal appearance, behavior, attitude, integrity, and excellent interpersonal communication and relationship skills.
  7. Acts as team player by being flexible, self-motivated, dependable, and dealing well with others.
  8. Able to problem solve, make decisions, set priorities, and keep accurate and orderly records.
  9. Demonstrated computer and technology skills and knowledge required.
Duties and Responsibilities

A. Administrative
  1. Develops and oversees the Bereavement Program and Children's Grief Program of Hope Hospice, including policies & procedures as needed.
  2. Coordinates and evaluates Bereavement Program and Children's Grief program follow-up, and performance improvement plans.
  3. Ensures compliance with CHAP standards and regulatory and legal requirements.
  4. Completes and provides regular reporting and metrics on program performance and compliance to CEO and Executive Leadership or Board of Directors as required.
  5. Collaborates with Development Department to develop and submit Grant applications and other opportunities for fundraising for Grief and Bereavement programs.
B. Education/Community Liaison
  1. Serves as an educator and public relations person to those in the community requesting bereavement and children's grief program services and information, regardless of whether they received hospice services.
  2. Serves as a liaison between Hospice and other agencies dealing with bereavement/children's grief or related areas, offering expertise to community members and organizations impacted by loss.
  3. Works to develop the agency as a recognized resource for community education and services for bereavement/children's grief services.
4. Works with Development Department r to inform the community about bereavement/children's grief programs and events.

C. Direct Services
  1. Oversees assignments of Bereavement and Children's Grief Program volunteers and provides supervision, in conjunction with the Director of Mission Support Services
  2. Oversees and provides support for the adult and children's grief program support groups, memorial services, activities, and camps as needed.
  3. Provides direct services to adults, children, and families by: intake sessions, support groups, counseling, maintaining telephone contact, and/or making referrals to appropriate private therapists and/or agencies.
  4. Coordinates orientation and training for Bereavement Program and Children's Grief Program staff, volunteers, and interns.
  5. Provides Bereavement/Grief department information for new employee orientation and patient companion volunteer training.
  6. Oversees and supports any special events for the Bereavement Program and Children's Grief Program
  7. Assists with coordination and oversight of Camp HavenHeart.
  8. Directs recruitment, screening, and training of volunteers for the Bereavement Program and Children's Grief Program (including Camp HavenHeart).
  9. Assists Volunteer Program Manager with recruitment, screening, and training of other Hope Hospice volunteer roles.
D. Supervision/Evaluation
  1. Monitor and evaluate performance of Bereavement Program and Children's Grief Program staff, volunteers, and interns, including an annual performance review.
  2. Recruits and supervises student interns & LPC Interns as needed for program growth.
  3. Develop educational programs based on assessed needs of the clients, community, and volunteers.
  4. Assure volunteers' compliance with agency policies and procedures.
  5. Assists with maintenance of personnel records for each volunteer detailing activities performed, orientation and training, competency assessments, TB and Hep B records, and annual performance review.
  6. Assess the effectiveness of the program in services provided, events and activities in support of client and community needs, capacity to meet counseling needs, staff performance, recruiting and retaining volunteers.
E. General
  1. Support philosophy and objectives of Hope Hospice.
  2. Promote a team approach through cooperation, mutual respect, flexibility, and dependability.
  3. Participate in appropriate meetings and activities.
  4. Exhibit good judgment based on sound reasoning.
  5. Seek personal growth and contribute to an atmosphere of excellence, respect, and caring.
  6. Read materials and attend in-services, seminars or conventions as needed for professional growth.
  7. Maintain professional competency and licensure (as applicable) in area of expertise.
  8. Stay current with accreditation and governmental regulations affecting area of expertise.
  9. Work well both independently and in a team environment.
  10. Document effectively and timely for optimal communication, reimbursement, and accreditation purposes.


Working Conditions: Normal office environment; moderate amount of standing, walking, stooping, sitting; minimum amount of lifting required. Driving to community service educational programs, which may include climbing stairs and variable circumstances.

Please note this job description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice.

About the Company

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HOPE HOSPICE

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