Better Banking Specialist (FT) - Arnold Street Branch

Western New England Bancorp Inc

  • Westfield, MA
  • 9 days ago
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    Skills

    • Background Investigationunmatched
    • Banking Regulationsunmatched
    • Banking Servicesunmatched
    • Consumer Loansunmatched
    • Corporate Lawunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • HTML (HyperText Markup Language)unmatched
    • High School Diplomaunmatched
    • Home Equity Loansunmatched
    • Legalunmatched
    • Loan Closingunmatched
    • Loan Operationsunmatched
    • Meet Sales Quotaunmatched
    • Money Launderingunmatched
    • Resolve Customer Issuesunmatched
    • Retailunmatched
    • Retail Bankingunmatched
    • Salesunmatched
    • Sales Closing Skillsunmatched
    • Willing to Travelunmatched

    Description

    Better Banking Specialist (FT) - Arnold Street Branch

    Westfield, MA

    Position: Better Banking Specialist Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Branch Manager …","html_description":"

    Position: Better Banking Specialist

    Department: Retail Banking

    Job Status: Full-Time

    FLSA Status: Non-Exempt

    Grade: 7

    Reports to: Branch Manager

    Amount of Travel Required: Some Travel

    Positions Supervised: N/A

    POSITION SUMMARY

    Provides prompt and professional sales and service to new and existing customers.

    ESSENTIAL FUNCTIONS

    • Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
    • Adheres to established Westfield Bank customer service standards.
    • Provides information regarding bank products to all potential customers both retail and commercial.
    • Resolves customer problems as they arise.
    • Answers inquiries, accept applications and closes consumer loans.
    • Assists customers with their Safe Deposit.
    • Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes.
    • Meets assigned sales goals through the sale of bank products and services to meet customers banking needs.
    • Opens new accounts and performs account and person maintenance as needed.
    • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
    • Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested.

    POSITION QUALIFICATIONS

    Competencies

    • Customer Relations
    • Decision Making/Judgement
    • Job Knowledge
    • Quality
    • Results Focus

    Education/Experience/Skills

    • High School Diploma or GED required.
    • Prior sales and customer service experience preferred.
    • Become Notary Public if required.

    PHYSICAL DEMANDS

    Physical Demands

    Stand: F (Frequently)

    Walk: F (Frequently)

    Sit: F (Frequently)

    Handling / Fingering: F (Frequently)

    Reach Outward: F (Frequently)

    Reach Above Shoulder: O (Occasionally)

    Climb: O (Occasionally)

    Crawl: O (Occasionally)

    Squat or Kneel: O (Occasionally)

    Bend: F (Frequently)

    Lift/Carry

    10 lbs or less: F (Frequently)

    11-20 lbs: F (Frequently)

    21-50 lbs: O (Occasionally)

    51-100 lbs: N (Not Applicable)

    Over 100 lbs: N (Not Applicable)

    Push/Pull

    12 lbs or less: O (Occasionally)

    13-25 lbs: O (Occasionally)

    26-40 lbs: O (Occasionally)

    41-100 lbs: O (Occasionally)

    N (Not Applicable) Activity is not applicable to this occupation.

    O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

    F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

    C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

    Other Physical Requirements

    None

    Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

    ","url":"/job/1045132/better-banking-specialist-ft-arnold-street-branch","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1045132/better-banking-specialist-ft-arnold-street-branch","posted_at":"2026-07-30T10:50:41-04:00","location":"Westfield, MA","location_info":{"country":"US","address":"","city":"Westfield","state":"MA","zipcode":""},"job_code":"1000931","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":false,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"

    We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.

    I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.

    I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.

    THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.

    I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.

    I have read all of the information contained in this candidate profile.

    ","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"30.83","currency":"USD"},"min_salary":{"amount":"20.65","currency":"USD"},"pay_frequency":"hourly","show_remote_in_location":true,"hidden?":false,"questions":[{"table":{"id":9308260,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308261,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308262,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308263,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":9308264,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":9308265,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308266,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":9308267,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":true}">

    Position: Better Banking Specialist

    Department: Retail Banking

    Job Status: Full-Time

    FLSA Status: Non-Exempt

    Grade: 7

    Reports to: Branch Manager

    Amount of Travel Required: Some Travel

    Positions Supervised: N/A

    POSITION SUMMARY

    Provides prompt and professional sales and service to new and existing customers.

    ESSENTIAL FUNCTIONS

    • Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
    • Adheres to established Westfield Bank customer service standards.
    • Provides information regarding bank products to all potential customers both retail and commercial.
    • Resolves customer problems as they arise.
    • Answers inquiries, accept applications and closes consumer loans.
    • Assists customers with their Safe Deposit.
    • Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes.
    • Meets assigned sales goals through the sale of bank products and services to meet customers banking needs.
    • Opens new accounts and performs account and person maintenance as needed.
    • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
    • Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested.

    POSITION QUALIFICATIONS

    Competencies

    • Customer Relations
    • Decision Making/Judgement
    • Job Knowledge
    • Quality
    • Results Focus

    Education/Experience/Skills

    • High School Diploma or GED required.
    • Prior sales and customer service experience preferred.
    • Become Notary Public if required.

    PHYSICAL DEMANDS

    Physical Demands

    Stand: F (Frequently)

    Walk: F (Frequently)

    Sit: F (Frequently)

    Handling / Fingering: F (Frequently)

    Reach Outward: F (Frequently)

    Reach Above Shoulder: O (Occasionally)

    Climb: O (Occasionally)

    Crawl: O (Occasionally)

    Squat or Kneel: O (Occasionally)

    Bend: F (Frequently)

    Lift/Carry

    10 lbs or less: F (Frequently)

    11-20 lbs: F (Frequently)

    21-50 lbs: O (Occasionally)

    51-100 lbs: N (Not Applicable)

    Over 100 lbs: N (Not Applicable)

    Push/Pull

    12 lbs or less: O (Occasionally)

    13-25 lbs: O (Occasionally)

    26-40 lbs: O (Occasionally)

    41-100 lbs: O (Occasionally)

    N (Not Applicable) Activity is not applicable to this occupation.

    O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

    F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

    C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

    Other Physical Requirements

    None

    Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

    JOB CODE: 1000931

    Position: Better Banking Specialist Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Branch Manager …","html_description":"

    Position: Better Banking Specialist

    Department: Retail Banking

    Job Status: Full-Time

    FLSA Status: Non-Exempt

    Grade: 7

    Reports to: Branch Manager

    Amount of Travel Required: Some Travel

    Positions Supervised: N/A

    POSITION SUMMARY

    Provides prompt and professional sales and service to new and existing customers.

    ESSENTIAL FUNCTIONS

    • Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
    • Adheres to established Westfield Bank customer service standards.
    • Provides information regarding bank products to all potential customers both retail and commercial.
    • Resolves customer problems as they arise.
    • Answers inquiries, accept applications and closes consumer loans.
    • Assists customers with their Safe Deposit.
    • Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes.
    • Meets assigned sales goals through the sale of bank products and services to meet customers banking needs.
    • Opens new accounts and performs account and person maintenance as needed.
    • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
    • Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested.

    POSITION QUALIFICATIONS

    Competencies

    • Customer Relations
    • Decision Making/Judgement
    • Job Knowledge
    • Quality
    • Results Focus

    Education/Experience/Skills

    • High School Diploma or GED required.
    • Prior sales and customer service experience preferred.
    • Become Notary Public if required.

    PHYSICAL DEMANDS

    Physical Demands

    Stand: F (Frequently)

    Walk: F (Frequently)

    Sit: F (Frequently)

    Handling / Fingering: F (Frequently)

    Reach Outward: F (Frequently)

    Reach Above Shoulder: O (Occasionally)

    Climb: O (Occasionally)

    Crawl: O (Occasionally)

    Squat or Kneel: O (Occasionally)

    Bend: F (Frequently)

    Lift/Carry

    10 lbs or less: F (Frequently)

    11-20 lbs: F (Frequently)

    21-50 lbs: O (Occasionally)

    51-100 lbs: N (Not Applicable)

    Over 100 lbs: N (Not Applicable)

    Push/Pull

    12 lbs or less: O (Occasionally)

    13-25 lbs: O (Occasionally)

    26-40 lbs: O (Occasionally)

    41-100 lbs: O (Occasionally)

    N (Not Applicable) Activity is not applicable to this occupation.

    O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

    F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

    C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

    Other Physical Requirements

    None

    Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

    ","url":"/job/1045132/better-banking-specialist-ft-arnold-street-branch","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1045132/better-banking-specialist-ft-arnold-street-branch","posted_at":"2026-07-30T10:50:41-04:00","location":"Westfield, MA","location_info":{"country":"US","address":"","city":"Westfield","state":"MA","zipcode":""},"job_code":"1000931","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":false,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"

    We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.

    I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.

    I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.

    THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.

    I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.

    I have read all of the information contained in this candidate profile.

    ","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"30.83","currency":"USD"},"min_salary":{"amount":"20.65","currency":"USD"},"pay_frequency":"hourly","show_remote_in_location":true,"hidden?":false,"questions":[{"table":{"id":9308260,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308261,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308262,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308263,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":9308264,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":9308265,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":9308266,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":9308267,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}">

    Numbers & Facts

    LocationWestfield, MA

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