Step into the field with Farmer Brothers Revive Service & Restoration
Picture your morning: you grab your tools, check your parts stock, and head out to support cafes, restaurants, and workplaces that rely on perfectly brewed coffee and tea. As our Beverage Brewing Systems Field Service Specialist, you’ll keep commercial coffee and beverage equipment running smoothly through expert installation, maintenance, and repair—all while delivering clear communication and great customer care.
Schedule & Coverage
Typical work hours: Monday–Friday, 7:30 a.m. – 4:30 p.m.
On-call rotation required, including weekends
Primary driving radius: approximately 100 miles in most markets; regional travel as needed
What a day can look like
Arrive prepared with the right parts inventory and a prioritized route plan.
Install, remove, and commission commercial coffee and beverage dispensing equipment at customer sites.
Handle scheduled PMs, unscheduled repairs, and occasional emergency calls with poise and speed.
Conduct site surveys and assist in planning and executing multi-unit installs.
Troubleshoot mechanical, electrical, HVAC/R, pneumatics, and boiler-related issues; read electrical schematics and wire equipment safely.
Close each service call with thorough documentation—work performed, parts used, accurate invoices—and secure required customer signatures.
Maintain replenishment levels for spare parts, restocking per guidelines.
Communicate clearly with customers and internal teams; relay customer feedback and requests.
Honor service level agreements and manage priorities to meet expectations.
Qualifications
High school diploma or equivalent
At least 3 years of mechanical/technical experience
Foodservice background preferred
Experience in electrical, plumbing, HVAC, or using test meters preferred
Valid driver’s license with a clean driving record
Comfortable traveling within a 100+ mile radius of the branch
Strong problem-solving and equipment diagnostic ability
Ability to lift up to 60 lbs frequently
Capable of handling both planned and unplanned work: PMs, installs, surveys, emergency calls
How you work
Clear written and verbal communicator with excellent customer service skills
Business-minded: sound judgment, solid decisions, and alignment with company goals
Proactive in spotting issues and opportunities; able to work independently
Collaborative partner who builds rapport and long-term relationships
Attentive listener who understands impact on others and adapts accordingly
Technical strengths you bring
Customer service, field service readiness, and safety-first mindset (Workplace Safety & EHS Management)
Preventive maintenance planning and execution
HVAC/R systems: service, install, troubleshoot, and repair
Mechanical troubleshooting; mechanical systems and component repair