The Beverage Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
High School Diploma or GED preferred
Must be at least 18 years of age.
Previous food and beverage service, preferably in the casino industry or upscale setting is preferred.
Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor.
Must be able to multi-task and work successfully with little to no supervision.
Must be able to initiate conversation in a professional, friendly and respectful manner.
Must present a professional appearance that guests will find approachable.
Must have basic math skills to properly charge and credit various items.
Must have the ability to learn about all casino and hotel services and facilities, special events and player events, and local attractions.
Must be able to read, write and speak English.
Must be physically mobile with reasonable accommodation
Must always be aware of surroundings
Able to bend, stoop, and twist when serving cocktails, stand and walk for periods up to 8-hour shifts
Able to work in areas containing secondhand smoke, high noise levels and bright lights
Must be able to lift up to 20 lbs. (bus tubs with used glassware)
Must be able to work at a fast pace and in stressful situations.
Must be able to respond to visual and aural cues.
Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
Must be comfortable working till 2:30am-3:00am
Must have open availability to work any day and any shift
Take drink orders, communicate with bartender utilizing the proper calling order, assist in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Provides personalized service and uses guests' name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
Actively promotes casino events and programs.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
Actively promotes casino events and programs.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
Other duties as assigned.
Take drink orders, communicate with bartender utilizing the proper calling order, assist in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Provides personalized service and uses guests' name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
Actively promotes casino events and programs.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
Actively promotes casino events and programs.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
Other duties as assigned.