Responsible for supervising the activities of all bartenders, bar porters, and cocktail servers during a shift, ensuring all functional job duties are performed according to established company policies.
Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests and leads his/her team members to deliver superior service to our guests.
Cultivates and enforces company and department policies and procedures. Notifies and trains team members on any changes in policy and procedure.
Maintains thorough communication between shifts.
Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication.
Properly and thoroughly completes all administrative responsibilities required in his/her role.
Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately.
Assists trainers in properly training new team members.
Assists team members in their duties as needed.
Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members.
Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
Maintains sufficient materials and products in the work location.
Sets high standards by complying with all departmental rules, policies, and procedures.
Ensures that all Team Members are treated in a fair and consistent manner.
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
Performs all other duties as assigned.
Job Requirements:
Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
Three to five years' experience in the hospitality field, preferably in beverage operations and/or gaming, with at least 1 year supervisory experience or equivalent training.
Must have successfully completed and maintain certification in "ServSafe"(Food Sanitation Management) and Responsible Alcohol Training within 120 days of employment.
Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
Must be able to use a computer and fluent in Microsoft Office applications.
Must be able to understand and communicate Material Safety Data Sheets to all team members.
Must possess a cooperative, helpful, and friendly nature.
Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.
Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.