Job Description
Bi-Lingual Customer Service Representative (Collections & Billing)
Location: Braselton, GA
Pay Rate: $17/hour
Job Summary
We are seeking a detail-oriented Customer Service Representative to support billing, collections, and customer account management. This role requires strong multitasking skills, experience working across multiple systems, and the ability to communicate effectively with customers regarding payment and credit-related matters.
Key Responsibilities
- Handle inbound and outbound customer communications regarding billing and account inquiries
- Make collection calls and follow up with customers on outstanding balances
- Investigate and resolve billing discrepancies and customer credit issues
- Negotiate payment plans and arrangements with customers as needed
- Accurately enter and update customer information across multiple systems
- Maintain detailed and organized records of customer interactions and account status
- Multitask efficiently while navigating between different platforms and systems
Prior collections or billing experience preferred. Proficiency in Microsoft Excel, data entry with high attention to detail. Ability to manage multiple tasks and systems simultaneously.
Numbers & Facts
| Location | Braselton, GA |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2001 |
About Company
We were built with the mission to be the #1 staffing company that you would refer to a friend. In 2001, our founders, Dan Campbell and Jon Neff combined their mutual passions to create a different kind of staffing business, one that puts people first and builds partnerships that help both businesses and individuals reach their goals.
Since then, we’ve experienced thoughtful, accelerated growth that is fueled by the belief that what we do truly matters to the lives of the people in our communities. Specializing in contact centers, logistics, manufacturing operations, and office support services, our performance is best measured by the loyalty of clients, talent, and employees. With a Net Promoter Score of 73% among clients and 67% among talent, we are over 3x the industry average for talent and over 9x the industry average for clients, putting us in the top 1% of staffing companies.
Skills
- Billingunmatched
- Communication Skillsunmatched
- Credit and Collectionsunmatched
- Customer Relationsunmatched
- Customer Service Systemsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Detail Orientedunmatched
- Microsoft Excelunmatched
- Multilingualunmatched
- Multitaskingunmatched
- Negotiation Skillsunmatched
- Organizational Skillsunmatched
- Reconciliationunmatched
- Sales Managementunmatched
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