Bicycle Customer Service Representative

Job Title

Entry level role that guides customers and dealers through the FOX experience. Provides professional assistance over the phone/email with orders, product inquiries, provides lead times, troubleshoots products and provides basic order management information.

Position Responsibilities

• Understanding customer needs and requirements and provide solutions for product, process, or services
• Communicate effectively with customers via phone, email, web chat, fax
• Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
• Establish positive relations with customers and maintain ongoing relations with current customers
• Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
• Assists with managing new dealer applications/ accounts
• Potential to work at local events and races

Specific Knowledge, Skills or Abilities Required

• Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
• Ability to multi-task, prioritize and manage time effectively
• Attentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel).

Position Qualifications

Education:

HS Diploma or GED

Experience:

Understanding of Bicycle industry is a plus

Work Environment and Physical Requirements

Office environment

Ability to sit for long periods of time

Focused period working on computer and telephone

Ability to lift up to 50 lbs. if working an event

Disclaimer : This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.