Bid Coordinator -SR

We’re excited about your interest in pursuing the next step in your career with US Foods!  Your continuous growth and development is critical to our success.  

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468.  You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information.  A member of our HR department will return your call within two business days.

https://www.usfoods.com/careers/job-application-accomodation.html

NOTE: Before you begin your internal job search, please review the criteria you will need to start the process.

BASIC PURPOSE
The Bid Coordinator position is responsible for providing exceptional service and operational support to K-12 customers throughout the region. This role processes incoming orders, responds to customer inquiries, resolves service and delivery issues, and ensures accurate and timely communication. The position works within established service agreements, company policies, profitability objectives, and K-12 nutritional requirements while partnering closely with Sales, Operations, and other cross-functional teams to support a positive customer experience.

Schedule: Monday–Friday, 7:00 AM–4:00 PM

Pay $23/HR

ESSENTIAL RESPONSIBILITIES

• Respond to customer questions and concerns regarding deliveries, routing, product availability, order status, and service issues.

• Process incoming customer orders accurately and in a timely manner, ensuring information aligns with customer requirements and established order guides.

• Maintain accurate and up-to-date information regarding school closures, weather-related schedule changes, holidays, and other events that may impact ordering or deliveries.

• Maintain a detailed and accurate customer call sheet to ensure all assigned customers have submitted required order information and to proactively identify missing or incomplete orders.

• Collaborate with department management to create, update, and maintain customer order guides within the online ordering platform.

• Create and coordinate same-day deliveries, pickups, special orders and other service-related requests for customers.

• Demonstrate strong problem-solving and troubleshooting skills while effectively prioritizing tasks based on urgency and customer needs throughout the day.

• Provide support to the K-12 Region as needed to ensure consistent service and operational execution.

• Proactively collaborate with management to assist with the movement of slow-moving, dead, excess, discontinued, and short-dated inventory.

• Maintain a high level of accuracy, attention to detail, follow-through, and responsiveness in all customer and internal communications.

• Perform other duties and responsibilities as assigned by the Manager.

RELATIONSHIPS

Internal: K-12 Regional Team, and other cross-functional departments.

External: Customers and other customer contacts as required.

QUALIFICATIONS

Education/Training:
High school diploma or equivalent required. Bachelor’s degree preferred.

Related Experience:
Minimum of three years of customer service experience required. Experience supporting K-12, school nutrition, or foodservice distribution accounts is strongly preferred.

Knowledge/Skills/Abilities:

• Working knowledge of Microsoft Excel, Word, and PowerPoint, with a strong emphasis on Excel proficiency.

• Strong verbal and written communication skills with the ability to effectively communicate with customers and cross-functional team members.

• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines and remain flexible in a fast-paced, frequently changing environment.

• Strong emphasis on accuracy, attention to detail, and follow-through.

• Comfortable learning and utilizing technology, online ordering platforms, and other business systems.

Your efforts as a Bid Coordinator meet the foundation that defines US FOODS® success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service.   

BECOME A US FOODS® TEAM MEMBER!   

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Grade: N08

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***